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RJT Technologies

We are a organisation which focuses on quality delivery of training to enrich and enhance the skills of the personnel who are in need of the same.

Our team of experienced trainers bring a wide range of expertise to the table during the training sessions which assists the participants in gaining clear understanding of the module and assists them in implementing the concepts post the sessions.

Available qualification programs

EXIN IT Service Management based on ISO/IEC 20000

EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.
 

EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.

By the end of this year, an updated version of the ISO/IEC 20000 standard will be released.
 


The main expected changes are summarized below:

The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.

The main changes in the standard:

a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;

b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;

c) addition of requirements about knowledge and planning the services;

d) separated out previously combined clauses (for example incident management and service request management, service continuity management and service availability management);

e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;

f) changes to definitions, mostly due to Annex SL.

g) minimized the required documented information leaving only key documents such as the service management plan.

 

EXIN DevOps

DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. EXIN has created the DevOps certification program to empower IT professionals with the skills to effectively manage a multidisciplinary team whilst simultaneously improving the speed and reliability of product delivery.

EXIN BCS SIAM™

EXIN BCS SIAM™ (Service Integration and Management) looks at the methodology to manage multiple service providers and integrate them seamlessly to create a single business-facing IT organization. The principles of Service Integration and Management provide governance, management, integration, assurance, and coordination. The aligned approach to service management ensures that the customer organization gets maximum value and seamless service from its providers. The SIAM™ certification program has been developed by EXIN and BCS in cooperation with experts in the field.

VeriSM™

VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.