{"version":"1.0","provider_name":"EXIN","provider_url":"https:\/\/www.exin.com\/ja\/","author_name":"Madhuri Guram","author_url":"https:\/\/www.exin.com\/ja\/author\/madhuri\/","title":"\u4eca\u3084\u30de\u30eb\u30c1\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u74b0\u5883\u306f\u5f53\u305f\u308a\u524d\u3002SIAM\u2122\u306e\u77e5\u8b58\u3067\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Vj9WLxxKlX\"><a href=\"https:\/\/www.exin.com\/ja\/article\/siam_interview_servicenow\/\">\u4eca\u3084\u30de\u30eb\u30c1\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u74b0\u5883\u306f\u5f53\u305f\u308a\u524d\u3002SIAM\u2122\u306e\u77e5\u8b58\u3067\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.exin.com\/ja\/article\/siam_interview_servicenow\/embed\/#?secret=Vj9WLxxKlX\" width=\"600\" height=\"338\" title=\"&#8220;\u4eca\u3084\u30de\u30eb\u30c1\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u74b0\u5883\u306f\u5f53\u305f\u308a\u524d\u3002SIAM\u2122\u306e\u77e5\u8b58\u3067\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078&#8221; &#8212; EXIN\" data-secret=\"Vj9WLxxKlX\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.exin.com\/wp\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.exin.com\/app\/uploads\/2022\/06\/DSC_0095_1-768x340-1.jpg","thumbnail_width":768,"thumbnail_height":340,"description":"&nbsp; &nbsp; &nbsp; &nbsp; \uff5e\u53d7\u8b1b\u8005\u00b7\u53d7\u9a13\u8005\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff5e ITIL\u3084SIAM\u2122\u306e\u3088\u3046\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u696d\u52d9\u306e\u4e2d\u3067\u5f97\u305f\u65ad\u7247\u7684\u306a\u77e5\u8b58\u3092\u69cb\u9020\u5316\u3057\u3001\u305d\u306e\u67a0\u7d44\u307f\u306e\u4e2d\u3067\u306e\u30b3\u30f3\u30c6\u30af\u30b9\u30c8\u306b\u304a\u3051\u308b\u76f8\u4e92\u4f5c\u7528\u306e\u7406\u89e3\u3092\u6df1\u3081\u308b\u3053\u3068\u3067\u771f\u306e\u4fa1\u5024\u3092\u767a\u63ee\u3059\u308b\u3002\u3069\u3061\u3089\u306b\u3082\u5f53\u3066\u306f\u307e\u308b\u306e\u306f\u300c\u5171\u901a\u8a00\u8a9e\u300d\u306b\u3088\u308a\u5e83\u304f\u666e\u53ca\u3001\u6d3b\u7528\u3055\u308c\u308b\u3053\u3068\u3092\u610f\u8b58\u3057\u3066\u3044\u308b\u3053\u3068\u3067\u3042\u308b\u3002 SIAM\u2122\u306f\u8907\u6570\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304b\u3089\u63d0\u4f9b\u3055\u308c\u308bIT\u30b5\u30fc\u30d3\u30b9\u3092\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u8996\u70b9\u304b\u3089\u52b9\u7387\u7684\u00b7\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u6700\u9069\u306a\u7ba1\u7406\u624b\u6cd5\u3060\u3002SIAM\u2122\u3092\u5b66\u3076\u3053\u3068\u306b\u3088\u308a\u73fe\u5834\u3067\u8eab\u306b\u4ed8\u3051\u305f\u77e5\u8b58\u3092\u69cb\u9020\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308b\u3002 \u4eca\u3084\u30de\u30eb\u30c1\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u74b0\u5883\u306f\u5f53\u305f\u308a\u524d\u3002SIAM\u2122\u306f\u3001ITIL\u306b\u7d9a\u304d\u3001IT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306e\u9032\u5316\u306b\u6709\u52b9\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u8a9e\u308b\u3001ServiceNow Japan\u682a\u5f0f\u4f1a\u793e\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30a6\u30c8\u30ab\u30e0\u30ba\u7dcf\u62ec\u672c\u90e8\u3001\u30a2\u30c9\u30d0\u30a4\u30b6\u30ea\u30fc\u30b5\u30fc\u30d3\u30b9\u672c\u90e8\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30a2\u30fc\u30ad\u30c6\u30af\u30c8\u306e\u77e2\u843d\u4eae\u4e00\u3055\u3093\u306bSIAM\u2122\u306e\u6d3b\u7528\u65b9\u6cd5\u3001\u53ef\u80fd\u6027\u3092\u4f3a\u3063\u305f\u3002 &nbsp; \u25ce\u4eba\u306b\u3068\u3063\u3066\u3084\u3055\u3057\u3044\u30b7\u30b9\u30c6\u30e0\u3067\u4ed5\u4e8b\u306f\u9762\u767d\u304f\u306a\u308b \u2500\u8cb4\u793e\u306e\u4e8b\u696d\u5185\u5bb9\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002 \u77e2\u843d\uff1aServiceNow\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u306e\u30af\u30e9\u30a6\u30c9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u30b9\u30ed\u30fc\u30ac\u30f3\u3068\u3057\u3066\u300cWe make the world of work, work better for peopleTM\u300d\u3092\u63b2\u3052\u3066\u304a\u308a\u3001\u50cd\u304f\u4eba\u305f\u3061\u306b\u5bfe\u3057\u3001\u4eba\u306b\u3057\u304b\u3067\u304d\u306a\u3044\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u4ed5\u4e8b\u306b\u5c02\u5ff5\u3067\u304d\u308b\u74b0\u5883\u3092\u4f5c\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u3057\u3066\u3044\u307e\u3059\u3002 \u3044\u307e\u3060\u306b\u591a\u304f\u306e\u4f01\u696d\u304c\u3001\u696d\u52d9\u3092Excel\u3067\u7ba1\u7406\u3057\u305f\u308a\u3001\u30e1\u30fc\u30eb\u3067\u9023\u7d61\u3092\u53d6\u3063\u305f\u308a\u3057\u3066\u3044\u307e\u3059\u3002\u4ed8\u52a0\u4fa1\u5024\u306e\u4f4e\u3044\u30eb\u30fc\u30c1\u30f3\u30ef\u30fc\u30af\u306b\u6050\u308d\u3057\u304f\u5de5\u6570\u3092\u53d6\u308a\u3059\u304e\u3067\u3059\u3002\u305d\u306e\u3088\u3046\u306a\u696d\u52d9\u306f\u7d71\u5408\u3057\u3066\u81ea\u52d5\u5316\u3057\u3001\u4eba\u306b\u3068\u3063\u3066\u3084\u3055\u3057\u3044\u30b7\u30b9\u30c6\u30e0\u306b\u3059\u308b\u3053\u3068\u3067\u4ed5\u4e8b\u3092\u3082\u3063\u3068\u9762\u767d\u304f\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u3088\u3046\u306a\u53d6\u308a\u7d44\u307f\u30925\u5e74\u300110\u5e74\u3068\u7d9a\u3051\u308b\u3053\u3068\u3067\u3001\u79c1\u305f\u3061\u306e\u50cd\u304f\u74b0\u5883\u306f\u5287\u7684\u306b\u3088\u304f\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002 &nbsp; \u2500\u77e2\u843d\u3055\u3093\u306f\u3069\u306e\u3088\u3046\u306a\u304a\u4ed5\u4e8b\u3092\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f \u77e2\u843d\uff1a\u30a2\u30fc\u30ad\u30c6\u30af\u30c8\u3068\u3057\u3066\u3001ServiceNow\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6280\u8853\u30ac\u30d0\u30ca\u30f3\u30b9\u3084\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306e\u5b9f\u88c5\u3092\u652f\u63f4\u3059\u308b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u79c1\u304c\u62c5\u5f53\u3059\u308b\u304a\u5ba2\u69d8\u306f\u3001\u5927\u898f\u6a21\u3067\u8907\u96d1\u3001\u3042\u308b\u3044\u306f\u5148\u9032\u7684\u3067\u5927\u304d\u306a\u30c1\u30e3\u30ec\u30f3\u30b8\u3092\u3059\u308b\u4f01\u696d\u3067\u3059\u3002\u305d\u306e\u3088\u3046\u306a\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u6280\u8853\u7684\u306a\u69cb\u6210\u3084\u6a19\u6e96\u3092\u9069\u7528\u3059\u308c\u3070ServiceNow\u3092\u6700\u5927\u9650\u306b\u6d3b\u304b\u305b\u308b\u306e\u304b\u3092\u30a2\u30c9\u30d0\u30a4\u30b9\u3057\u3066\u3044\u307e\u3059\u3002 &nbsp; \u2500\u3068\u3066\u3082\u304a\u5fd9\u3057\u304f\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u3067\u3059\u306d \u77e2\u843d\uff1a\u304a\u304b\u3052\u3055\u307e\u3067\u65e5\u672c\u4f01\u696d\u304b\u3089\u306e\u5f15\u304d\u5408\u3044\u304c\u3068\u3066\u3082\u591a\u304f\u3001\u696d\u7e3e\u3082\u6025\u901f\u306b\u6210\u9577\u3057\u3066\u3044\u307e\u3059\u3002ServiceNow\u306f\u30ef\u30fc\u30eb\u30c9\u30ef\u30a4\u30c9\u3067\u4e8b\u696d\u3092\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u65e5\u672c\u306f\u6700\u3082\u6210\u9577\u3057\u3066\u3044\u308b\u5730\u57df\u306e\u3072\u3068\u3064\u3067\u3059\u3002\u4ed5\u4e8b\u304c\u591a\u3059\u304e\u3066\u5b09\u3057\u3044\u60b2\u9cf4\u3092\u4e0a\u3052\u3066\u3044\u308b\u3068\u3053\u308d\u3067\u3059\u3002 &nbsp; \u2500\u3069\u3046\u3057\u3066\u305d\u306e\u3088\u3046\u306b\u304a\u5fd9\u3057\u3044\u306e\u3067\u3059\u304b\uff1f \u77e2\u843d\uff1aServiceNow\u304c\u5275\u696d\u3057\u305f\u306e\u306f2004\u5e74\u3067\u3059\u304c\u3001\u65e5\u672c\u6cd5\u4eba\u304c\u3067\u304d\u305f\u306e\u306f2013\u5e74\u3067\u3059\u3002\u65e5\u672c\u3067\u306f\u3001\u6bd4\u8f03\u7684\u6700\u8fd1\u306e\u30b9\u30bf\u30fc\u30c8\u3067\u307e\u3060\u6210\u9577\u671f\u3067\u3059\u3002\u305d\u308c\u3068\u3001\u8fd1\u5e74\u3001\u65e5\u672c\u3067\u300c\u50cd\u304d\u65b9\u6539\u9769\u300d\u304c\u53eb\u3070\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u3067ServiceNow\u304c\u5404\u65b9\u9762\u304b\u3089\u6ce8\u76ee\u3092\u6d74\u3073\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001DX\uff08\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u306e\u6ce2\u3082\u6765\u3066\u304a\u308a\u3001\u73fe\u72b6\u306b\u3042\u3063\u3066\u3044\u306a\u3044\u53e4\u3044\u30b7\u30b9\u30c6\u30e0\u3084\u30d7\u30ed\u30bb\u30b9\u3092\u5909\u9769\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u304a\u5ba2\u69d8\u304c\u5897\u3048\u3066\u3044\u308b\u3053\u3068\u3082\u8ffd\u3044\u98a8\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 &nbsp; \u25ce\u30b5\u30fc\u30d3\u30b9\u8cc7\u7523\u60c5\u5831\u306f\u7d71\u5408\u3059\u3079\u304d\u3002 \u2500\u305d\u3082\u305d\u3082\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u7d71\u5408\u3059\u308b\u3001\u3068\u3044\u3046\u306e\u306f\u5177\u4f53\u7684\u306b\u3069 \u306e\u3088\u3046\u306a\u3053\u3068\u3067\u3057\u3087\u3046\u304b\uff1f \u77e2\u843d\uff1a\u9006\u8aac\u7684\u3067\u3059\u304c\u3001\u307e\u305a\u306f\u3001\u60c5\u5831\u3084\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3060\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u4f01\u696d\u5185\u306b\u5206\u6563\u3057\u3066\u3044\u308bIT\u30b5\u30fc\u30d3\u30b9\u306e\u60c5\u5831\u3084\u904b\u7528\u30c7\u30fc\u30bf\u3092ServiceNow\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3072\u3068\u3064\u306b\u96c6\u3081\u308b\u3053\u3068\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u60c5\u5831\u304c\u70b9\u5728\u3057\u3066\u3044\u3066\u3001\u81ea\u793e\u5185\u306b\u3069\u306e\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u8cc7\u7523\u304c\u5b58\u5728\u3057\u3001\u3069\u306e\u3088\u3046\u306b\u7a3c\u50cd\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u3044\u308d\u3093\u306a\u4eba\u306b\u805e\u304b\u306a\u3044\u3068\u308f\u304b\u3089\u306a\u3044\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002\u305d\u308c\u3089\u306e\u60c5\u5831\u3092\u3072\u3068\u3064\u306b\u96c6\u3081\u308b\u3079\u304d\u3067\u3059\u3002SIAM\u2122\u304c\u8a00\u3063\u3066\u3044\u308b\u3053\u3068\u306f\u307e\u3055\u306b\u305d\u3053\u3067\u3059\u304c\u3001\u8cc7\u7523\u60c5\u5831\u3092\u3072\u3068\u3064\u306b\u96c6\u3081\u3066\u53ef\u8996\u5316\u3059\u308b\u3060\u3051\u3067\u3082\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u6539\u5584\u306a\u3069\u306e\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u4f55\u306e\u305f\u3081\u306b\u7d71\u5408\u3059\u308b\u306e\u304b\u3001\u3044\u304b\u306b\u5b9f\u73fe\u3059\u308b\u304b\u306e\u8b70\u8ad6\u3082\u91cd\u8981\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u4f53\u9a13\u3059\u308b\u3053\u3068\u3082\u5927\u5207\u3067\u3001\u7bc4\u56f2\u3092\u9650\u5b9a\u3057\u3066ServiceNow\u3092\u5c0f\u3055\u304f\u5c0e\u5165\u3057\u3001\u52b9\u679c\u3092\u5b9f\u611f\u3057\u3066\u307f\u308b\u306e\u304c\u3088\u3044\u3068\u601d\u3044\u307e\u3059\u3002ServiceNow\u306f\u3055\u307e\u3056\u307e\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u5143\u306b\u3067\u304d\u3042\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u5c0e\u5165\u3057\u3084\u3059\u3044\u3068\u3053\u308d\u304b\u3089\u521d\u3081\u3066\u3001\u6bb5\u968e\u7684\u306b\u5c55\u958b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5b9f\u8df5\u3068\u8a55\u4fa1\u3092\u53cd\u5fa9\u7684\u306b\u7e70\u308a\u8fd4\u3059\u3053\u3068\u3067\u3001\u7d71\u5408\u3068\u306f\u3069\u3046\u3044\u3046\u3053\u3068\u304b\u3001\u81ea\u5206\u9054\u306f\u4f55\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u306e\u304b\u3001\u7d71\u5408\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3069\u3093\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u5f97\u3089\u308c\u308b\u306e\u304b\u3092\u3088\u308a\u73fe\u5b9f\u7684\u306b\u691c\u8a0e\u3067\u304d\u307e\u3059\u3002 &nbsp; \u2500\u60c5\u5831\u3092\u96c6\u3081\u3066\u3044\u306a\u3044\u4f01\u696d\u304c\u591a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u306d\u3002 \u77e2\u843d\uff1a\u4f8b\u3048\u3070\u3001\u3069\u306e\u3088\u3046\u306aIT\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3063\u3066\u3044\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u6280\u8853\u8981\u7d20\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u5951\u7d04\u671f\u9593\u3084\u5185\u5bb9\u306a\u306e\u304b\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3084\u554f\u984c\u306f\u3069\u308c\u304f\u3089\u3044\u767a\u751f\u3057\u3066\u3044\u308b\u306e\u304b\u306a\u3069\u3092\u7d71\u5408\u7684\u306b\u628a\u63e1\u3067\u304d\u3066\u3044\u306a\u3044\u4f01\u696d\u306f\u591a\u304f\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u3089\u306e\u60c5\u5831\u3092ServiceNow\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u4ed5\u4e8b\u306e\u3084\u308a\u65b9\u306f\u5287\u7684\u306b\u5909\u308f\u308a\u307e\u3059\u3002 &nbsp; \u2500ServiceNow\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u306e\u306f\u3069\u306e\u3088\u3046\u306a\u90e8\u9580\u306a\u306e\u3067\u3059\u304b\uff1f \u77e2\u843d\uff1a\u4e00\u756a\u591a\u3044\u306e\u306fIT\u90e8\u9580\u3067\u3059\u3002ServiceNow\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u4e09\u3064\u306e\u9818\u57df\u304b\u3089\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u300cIT Workflow\u300d\u3068\u3044\u3046IT\u90e8\u9580\u5411\u3051\u306e\u3082\u306e\u3001\u300cEmployee Workflow\u300d\u3068\u3044\u3046\u5f93\u696d\u54e1\u5411\u3051\u306e\u3082\u306e\u3001\u300cCustomer Workflow\u300d\u3068\u3044\u3046\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306e\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u306a\u304b\u3067\u3082\u57fa\u790e\u3068\u306a\u308b\u306e\u304cIT Workflow\u3067\u3059\u3002ITIL\u3092\u4e2d\u5fc3\u3068\u3059\u308bIT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1 \u30f3\u30c8\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002IT\u90e8\u9580\u304c\u5730\u306b\u8db3\u306e\u7740\u3044\u305f\u7ba1\u7406\u306e\u6210\u719f\u5ea6\u306b\u5230\u9054\u3057\u306a\u3044\u3068\u3001\u4ed6\u306e\u9818\u57df\u306b\u5e83\u3052\u308b\u306e\u306f\u96e3\u3057\u3044\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305a\u3001IT\u90e8\u9580\u304c\u81ea\u5206\u305f\u3061\u306e\u7ba1\u7406\u3057\u3066\u3044\u308b\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u81ea\u52d5\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30ab\u30aa\u30b9\u306e\u72b6\u614b\u304b\u3089\u8131\u51fa\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u307e\u305f\u3001\u6700\u8fd1\u3067\u306f\u4eba\u4e8b\u696d\u52d9\u5411\u3051\u30b5\u30fc\u30d3\u30b9\u3082\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3082SIAM\u2122\u306b\u95a2\u4fc2\u3059\u308b\u3053\u3068\u3067\u3059\u304c\u3001\u4f8b\u3048\u3070\u3001\u5165\u793e\u3057\u305f\u4eba\u306e\u624b\u7d9a\u304d\u3068\u3057\u3066\u3001\u8907\u6570\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u767b\u9332\u3084\u305d\u308c\u306b\u4f34\u3046\u51e6\u7406\u3001\u3042\u308b\u3044\u306f\u5951\u7d04\u306a\u3069\u306e\u624b\u7d9a\u304d\u304c\u767a\u751f\u3057\u307e\u3059\u3002\u305d\u308c\u3092\u5165\u793e\u76f4\u5f8c\u306e\u4eba\u306b\u3001\u81ea\u5206\u3067\u3084\u308c\u3068\u3044\u3046\u306e\u306f\u7121\u7406\u3067\u3059\u3002\u5165\u793e\u306b\u4f34\u3046IT\u30b5\u30fc\u30d3\u30b9\u306eID\u306e\u4f5c\u6210\u3001PC\u306e\u624b\u914d\u3001\u30cd\u30fc\u30e0\u30d7\u30ec\u30fc\u30c8\u3084\u540d\u523a\u306e\u4f5c\u6210\u3001\u305d\u3057\u3066\u3001\u9000\u8077\u6642\u306b\u306f\u63d0\u4f9b\u3057\u305fID\u3084\u7269\u54c1\u306e\u78ba\u5b9f\u306a\u56de\u53ce\u306a\u3069\u3001\u793e\u54e1\u306e\u5165\u793e\u304b\u3089\u9000\u793e\u307e\u3067\u306e\u4eba\u4e8b\u7684\u306a\u624b\u7d9a\u304d\u3092Employee Workflow\u3092\u4f7f\u3044\u5358\u4e00\u306e\u30b5\u30fc\u30d3\u30b9\u7a93\u53e3\u3067\u7ba1\u7406\u3059\u308b\u306e\u304c\u52b9\u679c\u7684\u3067\u3059\u3002 \u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u3044\u3046\u610f\u5473\u3067\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u63a5\u70b9\u304c\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u306e\u307f\u3068\u3044\u3046\u4f01\u696d\u306f\u591a\u304f\u3042\u308a\u307e\u3059\u3002Customer Workflow\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u69d8\u3005\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u304f\u308b\u554f\u5408\u305b\u3084\u30ea\u30af\u30a8\u30b9\u30c8\u3092ServiceNow\u3067\u7d71\u5408\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u306b\u3088\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u51e6\u7406\u3092\u81ea\u52d5\u5316\u3067\u304d\u3001\u7d50\u679c\u3068\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u7af6\u5408\u4f01\u696d\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 &nbsp; [&hellip;]"}