Expert in IT Service Management based on ISO/IEC 20000

The EXIN IT Service Management Expert certification enables professionals to take on the role of a leader within an ITSM-oriented organization. It focuses on the business requirements and activities within the service management system. The exam is based on ISO/IEC 20000:2011 and tests whether a candidate knows how an SMS is properly deployed and supported. It covers: Planning the service management system Implementing and managing the service management system Measuring, monitoring and reporting on the service management system Improving the service management system

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Expert in IT Service Management based on ISO/IEC 20000
  • Details
  • Training methods
  • Downloads
Examenduur : 2 uur
Aantal vragen: 20 (Specials)
Cesuur: 65%
Open boek/notities: Nee
Elektronische hulpmiddelen toegestaan: Nee
Niveau: Gevorderd
Beschikbare talen: English
Vereisten: Successfully Completed an Accredited EXIN ITSM Expert Training
Passed the EXIN ITSM Specialist Level


  • Classroom based


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