Specialist in IT Service Management based on ISO/IEC 20000

EXIN IT Service Management Specialist focuses on the practical activities and competences that are required by mid-level IT Service Management professionals. Candidates benefit from a more broad view of the ISO/IEC 20000 standard as well as the daily activities required to implement or maintain it. The certification looks at: Planning the provision of services Managing the provision of services Measuring, monitoring and reporting on the provision of services Improving the provision of services

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Specialist in IT Service Management based on ISO/IEC 20000
  • Details
  • Training methods
  • Downloads
Examenduur : 2 uur
Aantal vragen: 60 (Meerkeuze vragen)
Cesuur: 65%
Open boek/notities: Nee
Elektronische hulpmiddelen toegestaan: Nee
Niveau: Gevorderd
Beschikbare talen: English, German, Japanese, Brazilian Portuguese, Spanish
Vereisten: Passed the EXIN ITSM Foundation Level
Successfully Completed an Accredited EXIN ITSM Specialist Training


  • Classroom based
  • E-Learning


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