Pink Elephant South Africa IT Management (Pty) Ltd
EXIN Business Information Management with reference to BiSL examines information management from an end-user and business perspective. The program confirms a candidate’s theoretical knowledge and ability to connect business needs with IT services and resources. The program is based on the internationally recognized BiSL standard and is suitable for both IT and non-IT professionals.
EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.
EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.
By the end of this year, an updated version of the ISO/IEC 20000 standard will be released.
The main expected changes are summarized below:
The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.
The main changes in the standard:
a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;
b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;
c) addition of requirements about knowledge and planning the services;
d) separated out previously combined clauses (for example incident management and service request management, service continuity management and service availability management);
e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;
f) changes to definitions, mostly due to Annex SL.
g) minimized the required documented information leaving only key documents such as the service management plan.
EXIN Agile Scrum is the world’s first certification program to combine Agile service management with the Scrum process framework. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being better able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.
*The 10th Annual State of Agile report
This certification program features exams that test a candidate's knowledge of TMap (Test Management Approach) which has become a standard in the IT industry for structured software testing. TMap is based on the Sogeti Busines Driven Test Management approach and is designed to improve control over the testing process. EXIN TMap Suite/NEXT® certification program can be combined with any development method and looks at the testing process from planning to completion. Please note – TMap NEXT® Test Engineer and Test Manager will be available until 1 May 2017.
VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.