EXIN IT Service Management based on ISO/IEC 20000

EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management sy....

Training: Not mandatory
Module level: Foundation
EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service manage....

Training: Not mandatory
Module level: Foundation
EXIN IT Service Management Foundation based on ISO/IEC 20000:2011

EXIN IT Service Management Foundation based on ISO/IEC 20000:2011

EXIN IT Service Management Foundation tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service manag....

Training: Not mandatory
Module level: Foundation
EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2011

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2011

EXIN IT Service Management Foundation Bridge tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and servic....

Training: Not mandatory
Module level: Foundation
EXIN Specialist in IT Service Management based on ISO/IEC 20000:2011

EXIN Specialist in IT Service Management based on ISO/IEC 20000:2011

EXIN IT Service Management Specialist focuses on the practical activities and competences that are required by mid-level IT Service Management professionals. Candidates benefit from a more broad view ....

Training: Mandatory
Module level: Advanced
Internal Auditor in IT Service Management based on ISO/IEC 20000

Internal Auditor in IT Service Management based on ISO/IEC 20000

EXIN IT Service Management Internal Auditor examines the knowledge and techniques required for internal, supplier and certification audits. Professionals are tested on their knowledge of the internal ....

Training: Mandatory
Module level: Advanced