VeriSM™

VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.

Certifications

VeriSM™ Foundation

VeriSM™ Foundation

VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the a....

Training: Not mandatory
Module level: Foundation
VeriSM™ Essentials

VeriSM™ Essentials

VeriSM™ Essentials offers candidates an understanding of basic Service Management principles. It looks at Service Management culture and organizational structure. It also examines the VeriSM™ model.....

Training: Not mandatory
Module level: Foundation
VeriSM™ Plus

VeriSM™ Plus

VeriSM™ Plus looks at progressive practices and how they relate to Service Management. The certification focuses on the impact of progressive practices and innovative technologies on modern Service Ma....

Training: Not mandatory
Module level: Foundation
VeriSM™ Professional

VeriSM™ Professional

The VeriSM™ Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM™ in an organization. Those certified as VeriSM™ Professional understand the impact of digital tr....

Training: Not mandatory
Module level: Advanced