Monthly Archives: June 2018

There is no ‘I’ in SIAM – by Simon Dorst

Service Integration and Management (SIAM) is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a logical entity held accountable for the end-to-end delivery of services and the business value that the customer receives. It sounds simple enough on paper, but the complexity of the ‘real world’ can make it challenging […]

5 things you are not considering when proposing SIAM to customers – by Rakesh Kumar

The concept of Service Integration and Management has picked up over the last couple of years. While the customer views it as a remedy to all their supplier-related woes, the service providers find it an appropriate wrapper for their services. For them, it not only provides structure to their overall transition and delivery models but also […]