Service Integration and Management (SIAM) is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a logical entity held accountable for the end-to-end delivery of services and the business value that the customer receives. It sounds simple enough on paper, but the complexity of the ‘real world’ can make it challenging […]
Although SIAM™ has been around for nearly a decade, it seems to really be picking up in adoption and popularity only recently. We spoke to Kevin Holland, Chief Examiner for SIAM™, about how he became interested in SIAM, the benefits of SIAM and the trends for the coming year. SIAM™ is an essential methodology […]
Last week I had the privilege to attend SITS 2018 in London. As I walked around the stands in the exhibition I was surprised to see no mention on their stands of SIAM or service integration. Not one. I started to wonder if SIAM was still the best-kept secret in IT service management. I talked […]
The concept of Service Integration and Management has picked up over the last couple of years. While the customer views it as a remedy to all their supplier-related woes, the service providers find it an appropriate wrapper for their services. For them, it not only provides structure to their overall transition and delivery models but also […]
In this recorded webinar, Kevin Holland shared insights about SIAM from his experience as a Service Integration and Management expert with many years of practical experience in the field. Watch the webinar below.