Monthly Archives: October 2018

What’s So Distinctive about SIAM?

And why does it matter? Dropping the words “Integration and” into the middle of “Service Management” to get “Service Integration and Management (SIAM)” might seem to entail a simple add-on, like adding “cheese” to “onion” or “lemon” to “lime”: Where you had one thing, now you have two. But in this case, the addition is […]