Service Integration and Management (SIAM) has been gathering a following, slowly but steadily, over the past 10 or so years. There are a number of reasons for this. The main ones being that not only are organizations more often outsourcing specialist skills or knowledge regarding IT services, but they are often also outsourcing to multiple […]
Category Archives: SIAM
07
Dec
Dec
Today’s world of IT moves very quickly. Technologies that were new just a few years previously are now seen as outdated. IT is now used by the vast majority of the population. Using digital channels to make purchases is now the norm rather than the exception. Not so long ago you were pleased if a […]
08
Oct
Oct
And why does it matter? Dropping the words “Integration and” into the middle of “Service Management” to get “Service Integration and Management (SIAM)” might seem to entail a simple add-on, like adding “cheese” to “onion” or “lemon” to “lime”: Where you had one thing, now you have two. But in this case, the addition is […]
13
Aug
Aug
Why Collaboration Agreements? Today most organizations have multiple IT service providers as their suppliers to cater to their singular or multiple IT needs. Typically, these providers operate in silos and, as a result, they contribute to lost or reduced focus on overall business service delivery. This, along with many other challenges specific to the multi-supplier […]
18
Jul
Jul
The recent publication of both the SIAM Foundation and Professional Bodies of Knowledge has led to an increased interest in understanding on ‘how to do it’; the practical considerations for moving to a Service Integration and Management (SIAM) based model. In response to this increased interest, EXIN partnered with SIAM Lead Architects, Simon Dorst and […]
26
Jun
Jun
Service Integration and Management (SIAM) is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a logical entity held accountable for the end-to-end delivery of services and the business value that the customer receives. It sounds simple enough on paper, but the complexity of the ‘real world’ can make it challenging […]
20
Jun
Jun
Although SIAM™ has been around for nearly a decade, it seems to really be picking up in adoption and popularity only recently. We spoke to Kevin Holland, Chief Examiner for SIAM™, about how he became interested in SIAM, the benefits of SIAM and the trends for the coming year. SIAM™ is an essential methodology […]
14
Jun
Jun
Last week I had the privilege to attend SITS 2018 in London. As I walked around the stands in the exhibition I was surprised to see no mention on their stands of SIAM or service integration. Not one. I started to wonder if SIAM was still the best-kept secret in IT service management. I talked […]
07
Jun
Jun
The concept of Service Integration and Management has picked up over the last couple of years. While the customer views it as a remedy to all their supplier-related woes, the service providers find it an appropriate wrapper for their services. For them, it not only provides structure to their overall transition and delivery models but also […]
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