UPDATE: Service Integration Manager is now live! Read more about it here. Want to stay up-to-date? In anticipation of our new career-focused certification announcement for service management professionals, we have created an exclusive mailing list where you can stay up-to-date with all things service management. EXIN supports the Service Management community and sponsors Service North […]
Category Archives: SIAM
19
Aug
Aug
If you’ve never come across SIAM (Service Integration and Management), you might enter this term into a search engine to find out what it is. It may come as no surprise then, that you wouldn’t be the only one who had that idea. Far from it, in fact. One of the most popular search terms […]
SIAM
Taking Service Management to the Next Level with SIAM™ – An Interview with Ryochi Yaochi, Solutions Architect at ServiceNow Japan.
04
Jun
Jun
Service Integration and Management (SIAM) has been gathering a following, slowly but steadily, over the past 10 or so years. There are a number of reasons for this. The main ones being that not only are organizations more often outsourcing specialist skills or knowledge regarding IT services, but they are often also outsourcing to multiple […]
07
Dec
Dec
Is SIAM still relevant in today’s digital age? – Reading Time: 10 minutes. Today’s world of IT moves very quickly. Technologies that were new just a few years previously are now seen as outdated. IT is now used by the vast majority of the population. Using digital channels to make purchases is now the norm rather […]
08
Oct
Oct
And why does it matter? Dropping the words “Integration and” into the middle of “Service Management” to get “Service Integration and Management (SIAM)” might seem to entail a simple add-on, like adding “cheese” to “onion” or “lemon” to “lime”: Where you had one thing, now you have two. But in this case, the addition is […]
13
Aug
Aug
Why Collaboration Agreements? Today most organizations have multiple IT service providers as their suppliers to cater to their singular or multiple IT needs. Typically, these providers operate in silos and, as a result, they contribute to lost or reduced focus on overall business service delivery. This, along with many other challenges specific to the multi-supplier […]
18
Jul
Jul
The recent publication of both the SIAM Foundation and Professional Bodies of Knowledge has led to an increased interest in understanding on ‘how to do it’; the practical considerations for moving to a Service Integration and Management (SIAM) based model. In response to this increased interest, EXIN partnered with SIAM Lead Architects, Simon Dorst and […]
26
Jun
Jun
Service Integration and Management (SIAM) is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a logical entity held accountable for the end-to-end delivery of services and the business value that the customer receives. It sounds simple enough on paper, but the complexity of the ‘real world’ can make it challenging […]
20
Jun
Jun
Although SIAM™ has been around for nearly a decade, it seems to really be picking up in adoption and popularity only recently. We spoke to Kevin Holland, Chief Examiner for SIAM™, about how he became interested in SIAM, the benefits of SIAM and the trends for the coming year. SIAM™ is an essential methodology […]
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