The recent publication of both the SIAM Foundation and Professional Bodies of Knowledge has led to an increased interest in understanding on ‘how to do it’; the practical considerations for moving to a Service Integration and Management (SIAM) based model. In response to this increased interest, EXIN partnered with SIAM Lead Architects, Simon Dorst and Michelle Major-Goldsmith for a webinar. Titled ‘How to Make SIAM Easy’, the webinar provided some vital information regarding making a move to a SIAM model.
SIAM is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a single logical entity held accountable for the end to end delivery of services. The integrator acting as ‘the voice of the customer’, takes away the headache of managing and combining the output of various service providers, through its role, providing governance, management, integration, assurance, and coordination of the end to end services. It sounds simple enough on paper, but in the ‘real world,’ the complexity of contractual arrangements can make it challenging for even the most respected and impartial integrator to get providers to engage, collaborate and innovate.
The presentation explained, using the SIAM Implementation Roadmap as a backdrop, how best to build a SIAM ecosystem. Using real-world examples (both good and bad), anecdotes and advice, Simon and Michelle provided some easy to understand tips on how to develop and manage a SIAM ecosystem.
Some of the way to Make SIAM easy that are covered in the webinar:
- Making a move to SIAM – getting started can be hard, this webinar will provide practical advice on how to make a case to move to a SIAM model. Establishing the SIAM vision, the approach and considerations for effective planning, and the power of early engagement of SIAM stakeholders.
- Beyond design – simplifying the establishment of a ‘one team’ culture, whilst SIAM is concerned with the organizational structure of the integrator, the process models, and other design elements; as, if not more important is creating and maintaining a focussed, proactive breeding ground for improvement and innovation.
- Managing the day to day – simplifying complex operations and how to deal with the challenges associated with managing multiple providers, dealing with legacy contracts, commercial issues, security, and cultural fit.
- Successful transition to a SIAM model isn’t easy, but can be simplified with the benefit of practical, ‘real world’ advice, such as can be found in the SIAM Professional BoK.