VeriSM™ Essentials

VeriSM™ Essentials offers candidates an understanding of basic Service Management principles. It looks at Service Management culture and organizational structure. It also examines the VeriSM™ model. The following subjects are covered: The Service Organization Service Culture People and Organizational Structure The VeriSM™ Model

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VeriSM™ Essentials

Target group

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts.

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  • Training methods
  • Downloads
  • ECF
Duration: 30 minutes
Number of questions: 20 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Foundation
Available languages: English, Japanese, Spanish, Brazilian Portuguese

Training methods

  • Classroom based
  • E-Learning

Downloads

Need a preparation guide or sample exam in a different available language? Please get in touch by using this form.

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