Customer and Partner Support Specialist – EN + ES/BR-PT.

Department
Customer Success Center
Employment
40 hours
Location
Utrecht, Netherlands

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The candidate

Do you like helping customers and have good communication skills? Are you a good problem solver with analytical abilities? Are you able to keep an eye on the details and see the bigger picture in a commercial environment? Then EXIN is looking for you! For our international Customer Success Team in Utrecht, we’re looking for a pro-active and detail-oriented customer support specialist. The team is there for our partners and customers whenever they have a question or need help. You’ll be a part of the team that is the beating operational heart of EXIN.

More information?

Yvonne Peeters
Yvonne Peeters
Human Resources
(+31) 623681430

Job description:

On an average day at EXIN you could be:

  • Supporting sales managers in reaching their sales targets with existing partners and prospects, by guiding prospects in becoming partners.
  • Chasing leads provided by the sales managers and cross- and upsell with existing partners;
  • Safeguarding and communicating specific partner intelligence within EXIN; 
  • Providing exceptional customer support and generating high customer satisfaction and customer loyalty;
  • Analyzing the customer’s wishes, questions, and issues and translate those into solutions. (operational support);
  • Collaborating and maintaining contact with (international) partners (companies, candidates & external auditors) regarding contracts, examination, ordering and accreditation processes;
  • Taking the lead in customers processes and proactively contacting customers/ partners in case of delays and/ or deviations in these processes (e.g. accreditation) or with errors and/ or problems during the exam handling, exam payment or exam processing;
  • Processing partners’ requests and determine if they meet the current accreditation and financial requirements;
  • Digitalizing exams and attendance lists (scanning process);
  • Reporting bottlenecks in the different customer processes and contributing to improving these processes and the relevant systems;
  • Processing administrative tasks for the exam handling, accreditation, and financial processes.

Job requirements (education, knowledge and experience):

What we expect from you:

  • HBO/Vocational level qualification.
  • Native or near-native Spanish and/or Brazilian Portuguese speaker.
  • Fluent in English.
  • Knowledge of any additional language(s) is a plus
  • 1-3 years of experience.
  • Available for 40 hours per week.

EXIN offers:

What do you get in return?

  • A role in a dynamic team in a growing company.
  • A modern workplace in the center of Utrecht (a 10-minute walk from Utrecht Central).
  • The option to work flexibly when appropriate.
  • A laptop and mobile phone.
  • A decent salary in line with market norms.
  • To be part of a team that works hard but has a lot of fun!

Why should you come work for EXIN? Here are 5 good reasons:

  • Good working conditions.
  • EXIN is a small(ish) company with a big heart!
  • Taking responsibility and/or initiative is rewarded.
  • The company originally started as a non-profit focused on IT education – we still want to do good for the world.
  • EXIN is rapidly modernizing the certification market – you could be part of it!