Monthly Archives: October 2018

VUCA in a Service World – By Suzanne Van Hove

VUCA has been a very popular term in geopolitical and economic discussions, describing everything from commercial environments to technological change. It’s a great phrase – remember, it came from the US Department of Defense during the beginning of the Cold War. As an acronym, VUCA defined the global environment at that time: Volatility Uncertainty Complexity […]