Author Archives: EXIN

Unlocking VeriSM’s Potential – Challenges of Digital Transformation

Unlocking VeriSM's Potential

“Not another management framework!” In a service-management field already crowded by a lot of delivery frameworks—DevOps, Lean, Agile, Waterfall, SIAM, and so on—yet another framework might not be all that welcome. So it’s a good thing that VeriSM™ isn’t “just another framework.” In fact, it’s not a framework at all. So what is it—an approach? […]

The Management Mesh – How to Get Started

VeriSM Management Mesh

One of the most interesting and important aspects of VeriSM is the Management Mesh. It is also the one which is the most difficult to get to grips with. So, let’s start with the obvious question: What is the VeriSM Management Mesh? ‘The Management Mesh represents the available resources, the current environment, available management practices and emerging […]

5 Key Takeaways on VeriSM™ – Making Digital Transformation Work for You

Simplicity, Tailor-Made: a VeriSM™ Explainer Digital transformation can be a minefield of complexity, and as if to make matters worse, there are already a lot of frameworks out for managing various aspects of it. VeriSM is an approach that sits atop these frameworks, so it might seem as though only adds to this complexity. Thankfully, […]

VUCA in a Service World – By Suzanne Van Hove

VUCA has been a very popular term in geopolitical and economic discussions, describing everything from commercial environments to technological change. It’s a great phrase – remember, it came from the US Department of Defense during the beginning of the Cold War. As an acronym, VUCA defined the global environment at that time: Volatility Uncertainty Complexity […]

Webinar: The Lead-Author team introduces ‘VeriSM: Unwrapped and Applied’ to you

In the run-up to the launch of the second VeriSM book (VeriSM: Unwrapped and Applied) and the release of the VeriSM Professional certification in October, the IFDC and EXIN hosted a series of webinars to give people more insight into what VeriSM is, who is behind it and what it can mean for them. The […]

Webinar: The magical management mesh – the VeriSM-model explained

In the run-up to the launch of the second VeriSM book (VeriSM: Unwrapped and Applied) and the release of the VeriSM Professional certification in October, the IFDC and EXIN have organized a series of webinars to give people more insight into what VeriSM is, who is behind it and what it can mean for them. […]

EXIN certifies the first 100 CIOs for VeriSM™ in China

During the 2018 CIO Innovation and Transformation Summit, EXIN introduced VeriSM™ to China. The conference was a great success and attracted more than 1000 registrants. Following a careful and thorough selection process, 200 CIOs from large companies were invited to participate. The summit was hosted by JSC Cloud (CIO Innovation) and took place on the […]

VeriSM: Questions about Organization Maturity – By Jan F. Bouman

In presentations and trainings I have given about VeriSM so far, I noticed a recurring pattern among participants. They came from various service providers. Often organizations with traditional divisions between customer contact, development, production, delivery, IT and finance. This pattern was doubt whether their organizations, as service providers, were mature enough to tear down walls between silos […]