In presentations and trainings I have given about VeriSM so far, I noticed a recurring pattern among participants. They came from various service providers. Often organizations with traditional divisions between customer contact, development, production, delivery, IT and finance. This pattern was doubt whether their organizations, as service providers, were mature enough to tear down walls between silos […]

This week, EXIN is proud to be on CIO.com with an article and a webcast looking at the progress of Digital Transformation and how VeriSM can enable organizations to embrace the digital age. With the digitization of companies gathering in pace, it is essential that the focus shifts from the known ‘ways of doing things’ […]

Since the launch of VeriSM™ in January, there has been a lot of buzz around the book, the authors, and the different certifications. As part of an initiative to show some more of the people behind the program, we’d like to introduce you to Suzanne Galletly, Chief Examiner for VeriSM™ with the IFDC and Portfolio […]

In this article, Luis Anderson offers explanations and insights into what elements make up the foundations of VeriSM™. He also goes into the details of the world VeriSM™ finds itself in – after all, VUCA is the new normal and there has been a shift in organizations who now focus on the importance of Value. […]

Service intelligence is a way to give substance to the trend of integrating people and new technologies within the IT service market. Speakers will discuss the relationship between evolving best practices and technological trends. The way to facilitate this changeability is by organizing intelligence. Intelligence gives organizations the opportunity to take the right decisions at […]

The past 6 months have been a very exciting time at EXIN as we have been working on VeriSM™ – a new approach to Service Management. While working on this project as a Product Owner I was lucky enough to receive the book as one of the first ones to read it and it immediately […]

You can’t have failed to see the launch of VeriSM in the last week by IFDC. VeriSM has been launched to help businesses be successful in this digital world. It’s a truly huge project which shows organisations how they can adopt a range of management practices in a flexible way. It shows businesses how they […]

ITIL has been the IT service management (ITSM) best, or good, practice “frontrunner” since the 1990s despite the birth, or evolution, of other approaches. And there’s no doubting that it has helped tens of thousands of organizations. However, the latest version of ITIL was released over six years ago and, despite the release of ITIL Practitioner […]

VeriSM™ is like an infinite DNA chain that covers the entire organization and creates its vital tissue. On the one hand, the consumer, which consumes services, products and functionality and on the other hand the Service Provider, which provides services, products and functionality. On the client side: V as Value-driven, R like Responsive, S as […]

There are two trains of thought in those sentiments and with the announcement of VeriSM™, both resonant to service managers. First and foremost, VeriSM is not replacing ITIL. Period. Read that statement again. Frankly, VeriSM isn’t replacing anything. VeriSM is about “changing the view” of service management. Service management must be incorporated organizationally wide, not just as […]