VeriSM™ in a VUCA World

Well, I doubt by now that there is anyone in the service management industry that has not heard about VeriSM™. If you haven’t click on this link to the official website page, this link to the official LinkedIn group or have a look at some of the conversations taking place on the Back2ITSM Facebook page – always a good source of […]

ServiceNow focus on VeriSM™, defining a new age for services management

I’m delighted to get the opportunity to share a few thoughts in line with ServiceNow’s involvement and participation at the ITSM17 conference and exhibition. Now moved to a superb new venue in the northern powerhouse city of Manchester, ITSM17 delivered a wealth of engaging content to help IT professionals hone their skills in enterprise level […]