The Management Mesh – How to Get Started

VeriSM Management Mesh

One of the most interesting and important aspects of VeriSM is the Management Mesh. It is also the one which is the most difficult to get to grips with. So, let’s start with the obvious question: What is the VeriSM Management Mesh?

‘The Management Mesh represents the available resources, the current environment, available management practices and emerging technologies of the organization (the enterprise view).’[1]

The short definition from the first VeriSM Book (VeriSM™ – A service management approach for the digital age) although succinct, doesn’t quite do the Management Mesh justice.

The Management Mesh represents the various elements that influence or directly contribute to product and service delivery. This includes the resources, the environment, the management practices and the emerging technologies used by the organization. These elements will be different in each individual organization, and as such an organization’s Management Mesh is customizable and unique. In today’s digital environment, organizations also need to recognize that new technologies and practices will continue to evolve, and they must be able to exploit them as required. The Management Mesh provides the flexibility to respond to these new developments since the Mesh can easily be adapted and flexed as new requirements emerge.

The diagram above shows a simplified version of the Management Mesh. The mesh needs to be defined by the organization – and as such, the measurement scale(s) or model(s) used to quantify the different contributing elements of the mesh also need to be defined.


How does the Management Mesh accommodate organizations within the context of Digital Transformation?

The mesh can be updated in line with changes in the organization and of course, in the digital age, changes are inevitable. This means that the Management Mesh needs to be updated when such changes occur. The mesh is designed for this – it has been created to adjust with the organization. When it is applied during the creation, or adaptation, of an existing product or service the mesh really comes into its own. It can also be used to compare the current situation with the future desired state as part of a broader program of change. The diagram below shows the process of the VeriSM Model and how it affects the mesh in the various stages.



The green lines, in the top mesh diagram, indicate what is current in the entire organization.

The red lines, in the second mesh diagram, are the defined requirements of a new product or service. This view represents, in essence, the requirements of the future desired state in order to meet new market needs and achieve desired business outcomes.

The red and green lines, in the second mesh diagram, combines the first two diagrams to show the ‘gaps’ – the organization must find a way to deal with these gaps.

The blue lines, in the last mesh diagram, show the new organizational mesh that is the outcome of the changes that resulted from the introduction of the new or changed product or service.


Introducing the Management Mesh Tool

To help visualize the Management Mesh, EXIN has teamed up with subject matter experts to create a simple, interactive tool. This Management Mesh Tool has been designed to let users visualize the VeriSM Management Mesh for a particular situation. After the organizational specific elements have been added, the tool can create a gap analysis to help identify where there are shortcomings between the existing and desired situations. The tool does this in a clear, visual way which will be helpful to organizations that are implementing VeriSM and already have, or are still identifying, their Management Mesh. The tool can also be useful in helping organizations and professionals to better understand the Management Mesh and how it can be applied in practice.


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The tool includes detailed instructions to help guide users through the process, however it shouldn’t be used in isolation. To be able to use the tool to best advantage it should be used in combination with the guidance contained within the VeriSM books.


Next Steps

Want to find out more about VeriSM™ and the certifications offered? This site covers a wealth of information about the program in the VeriSM Blog, alternatively, you can find out more about the 4 different certifications that have been created for professionals at every level.

Suzanne van Hove, one of the lead authors of the VeriSM™: Unwrapped and Applied book, led a webinar about the Management Mesh. The webinar was a deep-dive session that gave attendees insight into the workings of the Management Mesh. Click here to register and get immediate access to the recording.

Ready to find out more about VeriSM and what it can do for your organization? Order VeriSM™ – A service management approach for the digital age from Van Haren.

Already familiar with the Management Mesh but want the in-depth knowledge you need to start using it? Then order VeriSM™: Unwrapped and Applied (also from Van Haren) for detailed information including real-life case studies about how to apply the Management Mesh.


[1] VeriSM™: Unwrapped and Applied – Claire Agutter, Johann Botha, Suzanne D. Van Hove.