Service intelligence is a way to give substance to the trend of integrating people and new technologies within the IT service market. Speakers will discuss the relationship between evolving best practices and technological trends. The way to facilitate this changeability is by organizing intelligence. Intelligence gives organizations the opportunity to take the right decisions at the right time and to continuously gather feedback about the impact of these decisions.
At the edges of the IT, where the service is further automated, improvements in the interaction with the customer can be realized. Building and maintaining service intelligence is not only a bitter necessity for survival, it also increases innovation capacity.
EXIN will present VeriSM™ on this day, VeriSM™ offers a customized approach that depends on the market on which the organization focuses, the size of the organization and even the nature of the specific project or service the organization is working on. Instead of starting from a fixed method, VeriSM ™ helps organizations to respond to their customers and deliver added value with integrated service management applications in the model so that there is a strong focus on the results and organizational objectives. Claire Agutter, Chief Architect for VeriSM, will give a presentation on VeriSM™.
Stop by the EXIN booth and answer a short questionnaire to be in with a chance of winning a voucher for a free exam!
The event will take place on the 22nd of March at the 1931 Congrescentrum ‘s-Hertogenbosch.
For more information visit the Service Manager Day website.