Service Management in the age of Cognitive Computing
Cognitive computing has opened new avenues for IT businesses and provided opportunities to evolve the way we manage IT. This paper highlights the key aspects of Service Management in the age of cognitive computing. It also expounds on the adoptions that would need to be made to cater for the challenging needs of Cognitive and intuitive technologies.
Rakesh Kumar is a Service management professional and thought leader in SIAM and ITSM space. ITIL ® 2011 expert, ISO 20K and Asset Management certified, with strong consulting and operational experience in processes and enabling tools. As a proven consultant in functional and technical domains, has successfully catered to customers across the globe, while working with some of the biggest IT organizations in the world. With an expertise in Service integration, has helped optimization of suppliers for customers and hence realizing tangible and in tangible benefits. Member of service management forums (including ITSMF India) and has been a speaker at numerous events in these forums. A regular blogger on SIAM, ITSM and related topics.
Is co-author of the first Book on SIAM ‘Making SIAM work: Adopting Service Integration and Management for Your Business.
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