IT Service Management Foundation based on ISO IEC 20000

EXIN IT Service Management Foundation tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2011. The exam covers: Introduction to IT Service Management The Service Management System (SMS) Service Design and Transition The service delivery processes and their relationships The relationship processes and their relationships The resolution processes and their relationships The control processes and their relationships

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IT Service Management Foundation based on ISO IEC 20000
  • Details
  • Training methods
  • Downloads
  • eCF
Duration: 1 hour
Number of questions: 40 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Foundation
Available languages: English, Dutch, German, Spanish, French, Brazilian Portuguese, Chinese, Japanese, Latin American Spanish
Requirements: None

Training methods

  • Classroom based
  • E-Learning

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