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Masterhouse Treinamentos E Solucoes Em Ti

Available qualification programs

EXIN IT Service Management based on ISO/IEC 20000

EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.
 

EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.

By the end of this year, an updated version of the ISO/IEC 20000 standard will be released.
 


The main expected changes are summarized below:

The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.

The main changes in the standard:

a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;

b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;

c) addition of requirements about knowledge and planning the services;

d) separated out previously combined clauses (for example incident management and service request management, service continuity management and service availability management);

e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;

f) changes to definitions, mostly due to Annex SL.

g) minimized the required documented information leaving only key documents such as the service management plan.

 

EXIN Agile Scrum

EXIN Agile Scrum is the world’s first certification program to combine Agile service management with the Scrum process framework. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being better able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.

*The 10th Annual State of Agile report

EXIN Ethical Hacking

Ethical Hacking is increasingly required as a preemptive measure to ensure malicious hackers are not successful in their efforts to access your systems. By simulating such attacks, organizations can analyze or identify weak spots and determine how they need to improve their security measures. EXIN’s Ethical Hacking certification program offers IT professionals the background knowledge around different approaches including web-based hacking, system penetration, and network sniffing. This program lays the groundwork for a thorough understanding of Ethical Hacking and its applications.