VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, outcomes, and the goals of an organization. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.
The Service Organization
People and Organizational Structure
The VeriSM™ Model
VeriSM™ – A service management approach for the digital age
Claire Agutter, Rob England, Suzanne D. Van Hove, Randy Steinberg
Van Haren Publishing: December 2017