EXIN BCS Professional Certificate in Stakeholder Engagement

The EXIN BCS Stakeholder Engagement Professional assesses knowledge and understanding of key frameworks and techniques used when working with stakeholders. The particular focus of this certification is on the application of these frameworks and techniques by business analysts, when working with stakeholders on business change projects.

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Certification information

This certification is relevant for anyone wishing to gain an understanding of the key concepts and techniques required to work effectively with stakeholders. The certification will be of benefit to anyone responsible for engaging with stakeholders on business change projects, in particular business analysts and project managers.

You will be able to:

  • Identify types of stakeholders and recognize the need for stakeholder engagement
  • Explain stakeholder prioritization and management
  • Explain stakeholder planning and monitoring
  • Define the communication process
  • Identify barriers to communication and describe the range of listening behaviors
  • Explain the Tuckman and Jensen process for group formation
  • Define the roles and stages of a facilitated workshop
  • Describe a range of elicitation and visualization techniques used in a facilitated workshop
  • Define the nature of rapport and the rationale and techniques for building rapport
  • Explain the creative problem-solving process
  • Identify a range of creative thinking techniques
  • explain the process for managing expectations
  • describe the principled negotiation approach
  • explain the Thomas-Kilmann Conflict MODE instrument
  • explain integrative and distributive negotiation
  • explain different causes of conflict

A. Philippa Thomas, Debra Paul and James Cadle
The Human Touch
BCS Learning and Development Ltd (2012)
ISBN: 978 1906124915

B. James Cadle, Debra Paul, Jonathan Hunsley, Adrian Reed, David Beckham, Paul Turner
Business Analysis Techniques 3rd Edition
BCS Learning and Development Ltd (August 2021)
ISBN: 978 1780175690

C. Edward de Bono
Six Thinking Hats Penguin (November 2009) ISBN: 978 0141033051

D. Roger Fisher and William Ury
Getting to Yes: Negotiating an Agreement without Giving in
Random House Business (2012)
ISBN: 978 1847940933

E. Harvard Business Essentials
Negotiation: Your Mentor and Guide to Doing Business Effectively
Harvard Business School Press (July 2013)
ISBN: 978 1591391111

F. Steve Hay and Alan McCarthy
Advanced Negotiation Techniques
Apress (2015)
ISBN: 978 1484208519

G. Ronald K. Mitchell, Bradley R. Agle and Donna J. Wood
Toward a Theory of Stakeholder Identification and Salience
Academy of Management Review (1997)

Details & downloads

01 hour 30 minutes
Number of Questions:
40 (Multiple Choice)
Pass mark:
Open book:
Electronic equipment allowed:
ECTS Credits:
Requirements for certification:
  • Successful completion of the EXIN BCS Stakeholder Engagement Professional exam.