Managing services effectively requires a modern, integrated approach. The EXIN Digital Service Manager certification equips professionals with a unique blend of expertise in Artificial Intelligence (AI), IT Service Management (ISO/IEC 20000), and Service Integration and Management (SIAM). This powerful skill set enables you to navigate complex digital environments, align technology with organizational goals, and lead transformative initiatives.
The EXIN Digital Service Manager Integration certification equips you with a powerful blend of skills in Artificial Intelligence, IT Service Management (ISO/IEC 20000), and SIAM (Service Integration and Management). This unique combination enables you to effectively manage digital services in complex and evolving environments. With a focus on aligning technology, people, and processes, this certification prepares you to meet the demands of modern organizations and lead successful digital transformation initiatives.
The EXIN Digital Service Manager certification begins with gaining a comprehensive understanding of key knowledge areas related to Service Management and Artificial Intelligence. This involves obtaining two Foundation-level certifications. This foundational knowledge is crucial for ensuring that you grasp the fundamental concepts of Service Management and Artificial Intelligence, providing a solid base from which to expand your expertise.
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.
Artificial Intelligence (AI) is a methodology for using a non-human system to learn from experience and imitate human intelligent behavior. The EXIN BCS Artificial Intelligence Foundation certification tests a candidate’s knowledge and understanding of the terminology and general principles of AI.
Then you move forwards to develop advanced level skills according to your chosen perspective. There is always a practical element involved at this level of certification, to ensure that you can practically apply knowledge on the work floor, as can be expected from you in the role of a Service Manager role. This also ensures that the learning is embedded. ‘Learning by doing’ is estimated to have a retention rate of 75%, compared to 10% based on reading, so this part is essential! You will not only gain knowledge of the theoretical context but will also be able to put it into practice.
EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.