Career Path

EXIN Digital Service Manager Integration

Managing services effectively requires a modern, integrated approach. The EXIN Digital Service Manager certification equips professionals with a unique blend of expertise in Artificial Intelligence (AI), IT Service Management (ISO/IEC 20000), and Service Integration and Management (SIAM). This powerful skill set enables you to navigate complex digital environments, align technology with organizational goals, and lead transformative initiatives.

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Get relevant and valuable skills and knowledge in  AI, IT Service Management (ISO/IEC 20000), and SIAM to effectively manage and transform digital services. This certification aligns technology, teams, and processes for impactful results in dynamic environments.

Certification information

The EXIN Digital Service Manager Integration certification equips you with a powerful blend of skills in Artificial Intelligence, IT Service Management (ISO/IEC 20000), and SIAM (Service Integration and Management). This unique combination enables you to effectively manage digital services in complex and evolving environments. With a focus on aligning technology, people, and processes, this certification prepares you to meet the demands of modern organizations and lead successful digital transformation initiatives. 

Career Path benefits

  • It provides a modern perspective on Service Management, aligned to the needs of professionals operating in the digital context;
  • It allows you to achieve an independently accessed certification from a renowned Exam Institute and to stand out from the crowd;
  • The certifications that form part of EXIN Digital Service Manager are also included in other career path certifications, offering even more possibilities to further develop your career;
  • The certification path is accessible and affordable, free of lock-in constructions, and available in multiple languages.
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Become an EXIN Digital Service Manager Integration

The EXIN Digital Service Manager Integration certification empowers you with essential skills in Artificial Intelligence, IT Service Management (ISO/IEC 20000), and Service Integration and Management (SIAM). This certification equips you to effectively manage digital services in dynamic environments by harmonizing technology, people, and processes. Prepare to meet the challenges of modern organizations and lead impactful digital transformation initiatives.
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Have an alternative certification? We’ve got you covered!

At EXIN, we acknowledge your existing expertise in Digital Service Integration. If you hold either:

1. ITIL® Foundation 2. Or VeriSM™ Foundation

These certifications can replace the EXIN IT Service Management ISO/IEC 20000 Foundation. While we encourage pursuing EXIN certifications, we value the skills you already possess and aim to support your progress without delays.

Career Path Structure

The EXIN Digital Service Manager certification begins with gaining a comprehensive understanding of key knowledge areas related to Service Management and Artificial Intelligence. This involves obtaining two Foundation-level certifications. This foundational knowledge is crucial for ensuring that you grasp the fundamental concepts of Service Management and Artificial Intelligence, providing a solid base from which to expand your expertise.

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.

EXIN BCS Artificial Intelligence Foundation

EXIN BCS Artificial Intelligence Foundation

Artificial Intelligence (AI) is a methodology for using a non-human system to learn from experience and imitate human intelligent behavior. The EXIN BCS Artificial Intelligence Foundation certification tests a candidate’s knowledge and understanding of the terminology and general principles of AI.

Then you move forwards to develop advanced level skills according to your chosen perspective. There is always a practical element involved at this level of certification, to ensure that you can practically apply knowledge on the work floor, as can be expected from you in the role of a Service Manager role. This also ensures that the learning is embedded. ‘Learning by doing’ is estimated to have a retention rate of 75%, compared to 10% based on reading, so this part is essential! You will not only gain knowledge of the theoretical context but will also be able to put it into practice.

EXIN SIAM™ Professional

EXIN SIAM™ Professional

EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.

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How do I become an EXIN Digital Service Manager?

After completing the three required certifications, you will automatically be awarded the EXIN Digital Service Manager Integration certification. To get started, please go to the Get Certified tool and select the certification you wish to attain first. If you would like to find out more information, please contact our support team.