What is SIAM? An Intro to Service Integration and Management

What is SIAM?

If you’ve never come across SIAM (Service Integration and Management), you might enter this term into a search engine to find out what it is. It may come as no surprise then, that you wouldn’t be the only one who had that idea. Far from it, in fact. One of the most popular search terms […]

Taking Service Management to the Next Level with SIAM™ – An Interview with Ryochi Yaochi, Solutions Architect at ServiceNow Japan.

Service Integration and Management (SIAM) has been gathering a following, slowly but steadily, over the past 10 or so years. There are a number of reasons for this. The main ones being that not only are organizations more often outsourcing specialist skills or knowledge regarding IT services, but they are often also outsourcing to multiple […]

Is SIAM still relevant in today’s digital age? by Kevin Holland

is SIAM still relevant

Is SIAM still relevant in today’s digital age? – Reading Time: 10 minutes. Today’s world of IT moves very quickly. Technologies that were new just a few years previously are now seen as outdated. IT is now used by the vast majority of the population. Using digital channels to make purchases is now the norm rather […]

What’s So Distinctive about SIAM?

And why does it matter? Dropping the words “Integration and” into the middle of “Service Management” to get “Service Integration and Management (SIAM)” might seem to entail a simple add-on, like adding “cheese” to “onion” or “lemon” to “lime”: Where you had one thing, now you have two. But in this case, the addition is […]

Collaboration Agreements – A key to the SIAM puzzle

SIAM collaboration agreement

Why Collaboration Agreements? Today most organizations have multiple IT service providers as their suppliers to cater to their singular or multiple IT needs. Typically, these providers operate in silos and, as a result, they contribute to lost or reduced focus on overall business service delivery. This, along with many other challenges specific to the multi-supplier […]

How to make SIAM easy! – Recorded Webinar

Make SIAM easy recorded webinar

The recent publication of both the SIAM Foundation and Professional Bodies of Knowledge has led to an increased interest in understanding on ‘how to do it’; the practical considerations for moving to a Service Integration and Management (SIAM) based model. In response to this increased interest, EXIN partnered with SIAM Lead Architects, Simon Dorst and […]

There is no ‘I’ in SIAM – by Simon Dorst

Service Integration and Management (SIAM) is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a logical entity held accountable for the end-to-end delivery of services and the business value that the customer receives. It sounds simple enough on paper, but the complexity of the ‘real world’ can make it challenging […]