EXIN SIAM™ - Smart and Seamless Service Integration

Service Integration and Management (SIAM) is a methodology for multi-vendor service management. IT departments face differing vendor requirements, working practices, contracts, and much more making working with multiple service providers time-consuming and challenging.

The SIAM methodology provides a structured approach to address these needs, resulting in a single business-facing IT organization.

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Explore the certifications

EXIN SIAM™ Foundation

EXIN SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers su...

EXIN SIAM™ Professional

EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIA...

EXIN SIAM™ Foundation Bridge based on the Scopism SIAM BoK V3

The EXIN SIAM™ Foundation Bridge, based on the Scopism SIAM BoK V3, allows certified professionals to quickly update their SIAM knowledge without reta...

EXIN SIAM™ Foundation based on the Scopism SIAM BoK V3

Discover how EXIN’s SIAM Foundation certification, aligned with the SIAM Body of Knowledge version 3, helps professionals build outcome-focused skills...

Before and after service integration and management (SIAM) for program page

What is SIAM?

Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers . It provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers. The EXIN SIAM certification program positions you into a service integrator role, boosting governance and reducing overheads and waste*.

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How is the SIAM certification program structured?

The EXIN SIAM certifications are based on the SIAM bodies of knowledge. The free-to-download bodies of knowledge are developed and maintained by Scopism, an IT management consultancy, who recognized the need for one central multi-vendor methodology to boost organizational success. EXIN has exclusively partnered with Scopism to produce the SIAM certifications.

The certification program consists of two modules:

EXIN SIAM Foundation tests your knowledge of the application of SIAM to situations and your ability to further analyze the SIAM concepts.

EXIN SIAM Professional tests your knowledge and understanding of the terminology and the core principles of SIAM.

EXIN Service Integration and Management (SIAM) certification program visual

Why EXIN SIAM certification?

For candidates

✔ Learn clearly how SIAM works for you and how you can become a service integrator, tying in your existing ITIL knowledge.
✔ With practical assignments included in our professional certification, you can learn and apply your knowledge in the workplace.
✔ Increase your earning potential - over 36% of surveyed SIAM practitioners earned $80K or more**

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For Training Organizations

✔ Leverage your ITIL database and train with the best multi-sourcing model.
✔ With practical assignments included in our professional certification, you can give candidates clear guidance and bespoke training options.
✔ Increasing numbers of organizations in their RFPs are asking for SIAM training as a minimum requirement**

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For Companies

✔ Better management and reporting information.**
✔ Better collaboration between suppliers.**
✔ Better supplier performance.**
✔ Easier to attribute service cost and quality to different service providers.**
✔ Gain a shared understanding of SIAM with certification, improving organizational adoption.

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*Source: SIAM Foundation Body of Knowledge
**Source: Scopism Kinetic IT 2022 State of SIAM survey
Both available to download by clicking here.