e-Competences Areas D. ENABLE

D.1. Information Security Strategy Development

Level 4
Exploits depth of expertise and leverages external standards and best practices.

Level 5
Provides strategic leadership to embed information security into the culture of the organisation.

D.2. ICT Quality Strategy Development

Level 4
Exploits wide ranging specialist knowledge to leverage and authorise the application of external standards and best practices.

Level 5
Provides strategic leadership to embed ICT quality (i.e. metrics and continuous improvement) into the culture of the organisation.

D.3. Education and Training Provision

Level 2
Organizes the identification of training needs; collates organisation requirements, identifies, selects and prepares schedule of training interventions.

Level 3
Acts creatively to analyse skills gaps; elaborates specific requirements and identifies potential sources for training provision. Has specialist knowledge of the training market and establishes feedback mechanism to asses the quality of training provision.

D.4. Purchasing

Level 2
Understands and applies the principles of the procurement process; places orders based on existing supplier contracts. Ensures the correct execution of orders, including validation of deliverables and correlation with subsequent payments.

Level 3
Exploits specialist knowledge to deploy the purchasing process, ensuring positive commercial relationships with suppliers. Selects suppliers, products and services by evaluating performance, cost, timeliness and quality. Decides contract placement and complies with organisational policies.

Level 4
Provides leadership for the application of the organisation’s procurement policies and makes recommendations for process enhancement. Applies experience and procurement practice expertise to make ultimate purchasing decisions.

D.5. Sales Development

Level 2
Collaborates in the development of proposals compliant with business capacity and customer requirements.

Level 3
Acts creatively to develop proposals incorporating complex solutions. Customises solutions in a complex technical and legal environment ensuring the feasibility, legal and technical validity of the customer offer.

Level 4
Reviews and implements appropriate sales strategy to deliver organization goals. Determines and allocates targets to address market conditions. Coordinates multi- disciplinary teams.

D.6. Digital Marketing

Level 2
Understands and applies digital marketing tactics to develop and integrated and effective digital marketing plan using different digital marketing areas such as search, display, e-mail, social media and mobile marketing.

Level 3
Uses analytical tools and assesses the effectiveness of websites in terms of technical performance and download speed. Evaluates the user engagement of the user engagement by the application of a wide range of analytical reports. Knows the legal implications of the approaches adopted.

Level 4
Develops clear meaningful objectives for the digital marketing plan. Selects appropriate tools and sets budget targets for the channel adopted. Monitors, analyses and enhances the digital marketing activities in an ongoing manner.

D.7. Data Science and Analytics

Level 2
Searches and collects data. Prepares data from multiple sources and formats for analysis.

Level 3
Designs and creates data analysis tools to support the organisations data lifecycle. Verifies data veracity. Processes data and visualises the data analysis results to the given domain.

Level 4
Interprets data analysis results. Performs proper data business analysis. Delivers insights into the organisations data requirements plan, design, develop and recommend new data sources. Creates new models and algorithms for data driving the strategy. Organizes, synthesizes and translates information to facilitate decision-making.

Level 5
Provides leadership to optimise how data is used in the organisation to drive innovation. Uses data to improve processes and to feed/develop business strategy.

D.8. Contract Management

Level 2
Acts systematically to monitor contract compliance and promptly escalate defaults.

Level 3
Evaluates contract performance by monitoring performance indicators. Assures performance of the complete supply chain. Influences the terms of contract renewal.

Level 4
Provides leadership for contract compliance and is the final escalation point for issue resolution.

D.9. Personnel Development

Level 2
Briefs/ trains individuals and groups, holds courses of instruction.

Level 3
Monitors and addresses the development needs of individuals and teams.

Level 4
Takes proactive leadership in the development of processes to address the development needs of individuals, teams and the entire workforce.

D.10. Information and Knowledge Management

Level 3
Analyses business processes and associated information requirements to enable effective information sharing. Supports the target community to critically assess knowledge and information.

Level 4
Integrates and synthesizes information from internal and external sources to provide useful knowledge for the organisation.

Level 5
Provides strategic direction for the alignment of the information and knowledge strategy.

D.11. Needs Identification

Level 3
Establishes relationships with customers and helps them clarify their needs.

Level 4
Exploits wide-ranging specialist knowledge of the customers’ business to offer possible solutions to business needs. Provides expert guidance to the customer by proposing solutions and suppliers.

Level 5
Provides leadership in support of the customers’ strategic decisions. Helps customer to envisage new ICT solutions, fosters partnerships and creates value propositions.