For Service Management professionals, digital is not the future – it’s the present. Digital services are crucial to the success of any business these days, even if the core product is a physical product. A recent report revealed that 90% of companies have accelerated their digital transformation process due to covid-19. However, not all organizations are at the same point in their digital journey, and not all of them move at the same speed. This is impacted by many aspects such as cultural differences, sectoral trends, risk appetite, and legacy. The needs of companies differ massively, whereas most Service Management certification programs currently available provide a ‘one size fits most’ offering. This is where the EXIN Digital Service Manager career path certification comes in. Created in mind with three unique perspectives, based on which best fits you and your organization’s own individual needs and culture.
In the digital era of service management, having the right skills brings into the spotlight that no career path is average. This lack of ‘one size fitting all’ is why we created the EXIN Digital Service Manager Career Path. This certification is modern, accessible, and affordable. Most importantly, it provides a clear path for you and your organization’s digital journey.
In 10 years, 9 out of 10 jobs will require digital skills, with more than half (54%) of all employees will require significant reskilling by 2022. (Source: World Economic Forum).
The EXIN Digital Service Manager certification provides three different routes for Service Management professionals based on three distinctive perspectives. The Optimization perspective is focused on achieving digital optimization. The Integration perspective is focused on enabling digital service integration. The Transformation perspective is focused on realizing effective digital transformation.
All three routes to the EXIN Digital Service Manager certification start with developing a broad awareness of knowledge areas relevant to Service Management, by obtaining two Foundation level certifications. This is important to make sure that you understand the fundamental concepts of Service Management and can have a broad basis of knowledge to build further upon. You can choose which two certifications are most relevant for you, out of a number of relevant areas such as ISO/IEC 20000, SIAM™, VeriSM™, and Agile Scrum. ITIL Foundation and other approved equivalent certifications are also accepted at this level.
EXIN Agile Scrum Foundation offers professionals a unique certification that combines agile principles and scrum practices. The exam tests candidates on their understanding of key concepts and their application.
EXIN SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.
VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within Service Management.
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.
Then you move forwards to develop advanced level skills according to your chosen perspective. There is always a practical element involved at this level of certification, to ensure that you can practically apply knowledge on the work floor, as can be expected from you in the role of a Service Manager role. This also ensures that the learning is embedded. ‘Learning by doing’ is estimated to have a retention rate of 75%, compared to 10% based on reading, so this part is essential! You will not only gain knowledge of the theoretical context but will also be able to put it into practice.
EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.
You can check on this file the exceptions that can be used to achieve this EXIN Career Path certification. Note that only one exception can be applied for each of the EXIN Career Path certifications.