VUCA in a Service World – By Suzanne Van Hove

VUCA has been a very popular term in geopolitical and economic discussions, describing everything from commercial environments to technological change. It’s a great phrase – remember, it came from the US Department of Defense during the beginning of the Cold War. As an acronym, VUCA defined the global environment at that time: Volatility Uncertainty Complexity […]

Webinar: The Lead-Author team introduces ‘VeriSM: Unwrapped and Applied’ to you

In the run-up to the launch of the second VeriSM book (VeriSM: Unwrapped and Applied) and the release of the VeriSM Professional certification in October, the IFDC and EXIN hosted a series of webinars to give people more insight into what VeriSM is, who is behind it and what it can mean for them. The […]

Webinar: The magical management mesh – the VeriSM-model explained

In the run-up to the launch of the second VeriSM book (VeriSM: Unwrapped and Applied) and the release of the VeriSM Professional certification in October, the IFDC and EXIN have organized a series of webinars to give people more insight into what VeriSM is, who is behind it and what it can mean for them. […]

EXIN certifies the first 100 CIOs for VeriSM™ in China

During the 2018 CIO Innovation and Transformation Summit, EXIN introduced VeriSM™ to China. The conference was a great success and attracted more than 1000 registrants. Following a careful and thorough selection process, 200 CIOs from large companies were invited to participate. The summit was hosted by JSC Cloud (CIO Innovation) and took place on the […]

VeriSM: Questions about Organization Maturity – By Jan F. Bouman

In presentations and trainings I have given about VeriSM so far, I noticed a recurring pattern among participants. They came from various service providers. Often organizations with traditional divisions between customer contact, development, production, delivery, IT and finance. This pattern was doubt whether their organizations, as service providers, were mature enough to tear down walls between silos […]

Service Manager Day 2018 – 22nd of March 2018

Service intelligence is a way to give substance to the trend of integrating people and new technologies within the IT service market. Speakers will discuss the relationship between evolving best practices and technological trends. The way to facilitate this changeability is by organizing intelligence. Intelligence gives organizations the opportunity to take the right decisions at […]