EXIN produces white papers, reports, and articles in cooperation with subject matter experts. Below you can find the resources that are available on a range of different subjects.
SIAM has changed the rules and made us pause to think about the implications. To best understand the issues, BCS and EXIN jointly commissioned a web-based survey to ask stakeholders their views about SIAM; the impact of SIAM; any pitfalls and the obvious opportunities and benefits. In February 2017, almost 3,800 industry professionals in 119 different countries gave their time to provide us with key insights around the emergence and importance of SIAM. Not all respondents answered every question (for example, where it was not relevant to that individual), but generally, all topic areas had at least 2,600 responses.
Cognitive computing has opened new avenues for IT businesses and provided opportunities to evolve the way we manage IT. This paper highlights the key aspects of Service Management in the age of cognitive computing. It also expounds on the adoptions that would need to be made to cater for the challenging needs of Cognitive and intuitive technologies.
Rakesh Kumar is a Service management professional and thought leader in SIAM and ITSM space. ITIL ® 2011 expert, ISO 20K and Asset Management certified, with strong consulting and operational experience in processes and enabling tools. As a proven consultant in functional and technical domains, has successfully catered to customers across the globe, while working with some of the biggest IT organizations in the world. With an expertise in Service integration, has helped optimization of suppliers for customers and hence realizing tangible and in tangible benefits. Member of service management forums (including ITSMF India) and has been a speaker at numerous events in these forums. A regular blogger on SIAM, ITSM and related topics.
Is co-author of the first Book on SIAM ‘Making SIAM work: Adopting Service Integration and Management for Your Business.
The IFDC has published a fascinating white paper by Stephen Mann that looks at protecting your ITIL investment when choosing to adopt VeriSM™. The white paper covers topics including 'The Current State of ITSM', 'Differentiating Between “Approach Types”', and 'VeriSM™ and ITIL Work in Tandem'. Download it below.