Ten years ago, Service Integration and Management (SIAMTM) was a niche concept. It promised a way to bring order to the chaos of multi-supplier IT ecosystems. But as the idea gained traction, SIAM became a buzzword.
Today, everyone talks about it. Few deliver it in a way that truly transforms how enterprises work.
HCLTech cracked the code differently — for them, it was never just about integrating suppliers. It was about something bigger: helping industry giants turn complex IT challenges into a competitive advantage. And over the last decade, HCLTech has proven this is possible at scale.
Walk into any large enterprise IT setup and you’ll find dozens — sometimes hundreds — of applications, thousands of devices, and an entire ecosystem of suppliers, each working to their own playbook.
It’s not just complex; it’s risky.
That’s why SIAM, when done right, is more than a back-office function. It’s a strategic lever.
That’s the SIAM HCLTech has built — not theoretical, not cookie-cutter, but real, practical, and proven.
Take Lloyd’s Register (LR).
A 260-year-old leader in maritime engineering and technology, LR operates in 171 countries, supporting 4,000+ users, 13,000+ devices, and more than 300 applications.
But like many global organizations, their supplier ecosystem had become fragmented. This slowed down root cause analysis, created process silos, and led to inconsistent user experiences.
HCLTech’s Enterprise SIAM framework was tailored to unify LR’s suppliers under a Joint Way of Working (JWOW), supercharge incident resolution through proactive management, and embed automation to simplify service consumption.
The implementation delivered exactly what was promised. Lloyd’s Register’s IT operations underwent a complete performance revolution.
Here’s what happened next:
Raising the Bar: Our Partnership with EXIN
If SIAM has a gold standard, EXIN holds the pen.
As the global authority for SIAMTM certifications and training, EXIN has been instrumental in defining SIAM’s best practices. So, when HCLTech — the first company to bring SIAM services to market — looked for a partner to drive SIAM maturity, the choice was natural.
The partnership between EXIN and HCLTech has gone beyond just certification. They’ve collaborated as training partners and content-contributing partners, enabling both organizations to advance SIAM awareness and maturity globally. This means HCLTech’s SIAM frameworks don’t just work — they’re aligned with the standards that shape the industry worldwide..
“At EXIN, we have seen how people with SIAM expertise are able to create more value in their eco-systems with multiple suppliers. Our partnership with HCLTech reflects our commitment to help the industry innovate and excel further in this area. Together, we are helping organizations to not just navigate but confidently tackle the complexities of multi-stakeholder situations with clarity and purpose.” – Wouter Knigge , CEO at EXIN
When enterprises choose HCLTech, they’re working with the company that helped define what better SIAM looks like.
SIAM is no longer optional for enterprises operating in multi-supplier environments. But the difference between basic integration and true transformation comes down to the partner you choose.
HCLTech turns complexity into clarity, agility, and competitive advantage.