The EXIN Service Integration Manager Career Path Certification is designed to equip professionals with the required tools to manage their multi-vendor delivery of services. Managing multiple external software vendors internally is now the norm for many organizations. Issues can arise along the way such as differing vendor, customer, and internal requirements.
As a Service Integration Manager, you play an essential role in ensuring the effective and seamless integration of services and enable the successful delivery of services in the modern world. As more and more organizations discover the value of SIAM practices, there is an increasing demand for this role which is reflected by attractive salaries and plentiful opportunities. Becoming a Service Integration Manager is an exciting role for professionals wishing to advance their Service Management career, as well as those wishing to develop experience in the area of Relationship Management. Becoming a Service Integration Manager means having a dynamic role, right at the center of the action, bringing different (external) parties together and taking a helicopter view of services end-to-end.
Companies who have focused on building a resilient and well-integrated supply chain have felt the benefits, and others have realized too late the cost of poor understanding and management of their service providers. SIAM has many benefits to offer, and can help organizations to handle the unexpected. (Claire Agutter – Director at ITSM Zone. From the 2020 Global SIAM Survey)
The diagram below shows the path you will need to take to become an EXIN Certified Service Integration Manager. There are three certifications you need to complete before you will be awarded the EXIN Service Integration Manager title. These cover the foundations of Service Management and Cloud Computing to give you the required theoretical knowledge. The highest level certification specifically focuses on applying SIAM principles and practices but also includes practical assignments to ensure that you have the required skills to step straight into the role. This certification has been designed to reflect a career path – it gradually becomes more difficult as you progress through the certifications.
This certification is ideal for professionals looking to become a Service Integration Manager, Service Architect, Service Delivery Manager, or other service-facing roles. This career path certification is ideal for professionals looking to drive an integrated approach to service management within their organization. They can simultaneously develop highly in-demand skills in the ever-growing field of Service Management. The certifications can be taken one by one, meaning that you can work towards becoming an EXIN Service Integration Manager over a period of time that suits you. Furthermore, professionals who already have one of the required certifications only have to attain the other certifications in the career path to receive the EXIN Service Integration Manager certification.
The Service Integration Manager needs to have a solid understanding of service management. Subsequently, for the first level of the EXIN Service Integration Manager certification, you need to choose between a foundation level certificate in either Service Management (e.g. based on VeriSM™) or Service Integration and Management (SIAM™). Either of these foundation-level certifications will give you a solid background in modern Service Management.
In addition to knowledge of service management, you need to have a good understanding of Cloud Computing. In the ‘everything as a service’ world we now operate in, cloud-based service providers are an integral part of almost any multi-vendor model. As a Service Integration Manager, you will need to manage cloud-based service providers and understand what you can expect from them. Therefore this is also included on the foundation level of the EXIN Service Integration Manager certification.
VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within Service Management.
EXIN SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.
EXIN Cloud Computing Foundation is a certification that tests candidates on the basics of Cloud Computing. This vendor-neutral qualification includes some technical knowledge and looks at the general management aspects of Cloud Computing.
Lastly, to complete your EXIN Service Integration Manager certification, you need to pass the SIAM™ Professional exam successfully. This is an advanced level certification that will give you an in-depth, practical understanding of all the important aspects of Service Integration and Management and how to apply SIAM practices in an organization.
EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.
You can check on this file the exceptions that can be used to achieve this EXIN Career Path certification. Note that only one exception can be applied for each of the EXIN Career Path certifications.