TIEXAMES CONSULTORIA E TREINAMENTO LTDA.
Founded in 2007, TIEXAMES is focused in training courses for professionals in the areas of information technology and business. In Brazil, we are pioneers in providing distance courses focused on IT management.
Available qualification programs
The EXIN Information Security Management (based on ISO/IEC 27001) certification program is designed to instill a security-conscious mindset at for employees every level within IT organizations. Each of the exams includes practical skills for handling confidential information. Professionals benefit from learning the essentials of managing in-house security policies from set up to implementation and monitoring. EXIN Information Security qualifications are based on the international standard ISO/IEC 27001.
Please note that as of the 1st of October 2017, a number of changes were implemented in the Information Security program. For more details please click here.
EXIN Green IT is designed to teach candidates about green IT solutions in modern organizations. The program looks at the background of sustainable IT, the IT components and measures that can be applied at different levels. It aligns with the principles of Corporate Social Responsibility (CSR) and underpins efficiency initiatives for supply chain and business operations.
EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.
EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.
Version 2018 of the ISO/IEC 20000 standard has been released.
The main changes are summarized below.
The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.
The main changes in the standard:
a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;
b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;
c) addition of requirements about knowledge and planning the services;
d) separated out previously combined clauses (for example incident management and service request management, service continuity management and service availability management);
e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;
f) changes to definitions, mostly due to Annex SL.
g) minimized the required documented information leaving only key documents such as the service management plan.
A clear overview of the changes in the 2018 edition can be found in 'A Guide to ISO/IEC 20000-1:2018 Service Management' by Dolf van der Haven ISBN 9781912651344
The EXIN Cloud Computing program looks at the way IT-related services are provided via the internet. The creation of this modern, digital utility has led to a wide array of roles needing at least basic Cloud knowledge. Issues of scalability, agility and security are covered within the context of Cloud Computing. The exam materials have been created in collaboration with experts in the Cloud industry.
EXIN Agile Scrum is the world’s first certification program to combine Agile service management with the Scrum process framework. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being better able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.
*The 10th Annual State of Agile report
By applying principles borrowed from lean manufacturing the IT industry has embraced a new way of working. This lean method focuses on reducing waste through the elimination of work that adds no value to a service or product. Lean IT aims to instill a continuous improvement mindset within organizations. This is done striving to understand customer value, the processes that deliver that value and the needed attitude to achieve that value. The Lean IT certifications offered by EXIN have been developed by the Lean IT Association (LITA). This non-profit organization comprises 3 examination institutes (APMG, EXIN and PEOPLECERT) and 3 accredited training organizations (ITpreneurs, Pink Elephant and Quint Wellington Redwood).
Within the European Union regulations and standards regarding the protection of data are stringent. The General Data Protection Regulation (GDPR) went into force in May 2016 and organizations had until May 2018 to change their policies and processes to ensure they fully comply. Companies outside Europe will also need to comply when doing business in Europe. One of the solutions to comply in time is to qualify staff. Having certified professionals with the right level of knowledge can help prepare your organization to face these opportunities. The EXIN Privacy & Data Protection program covers the required knowledge of legislation and regulations relating to data protection and how this knowledge should be used to be compliant.
This certification program offers foundation-level qualifications in a range of essential business skills including business analysis, business change and commercial awareness. The EXIN BCS Business Analysis scheme has been developed by the British Computer Society (BCS). BCS is the chartered institute for IT and harnesses expertise from a network of specialists from industry, academia and business.
DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. EXIN has created the DevOps certification program to empower IT professionals with the skills to effectively manage a multidisciplinary team whilst simultaneously improving the speed and reliability of product delivery.
VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.