Thought Leadership

Driving Digital Skills Forward

At EXIN, we believe that staying relevant means staying involved. In a fast-evolving digital landscape, we are committed to being more than just observers — we’re active contributors, continuously engaging with the global community to address today’s digital skills gap. Through the leadership of Suzanne Galletly, our Director of Digital Skills, EXIN remains deeply connected to the conversations, innovations, and policy developments shaping the future of work.

EXIN

Leading the Conversation on Digital Skills

Meet Suzanne Galletly – EXIN’s Director of Digital Skills

EXIN has been setting the standard in the development of IT & digital skills for more than 40 years, and as such has built up a high level of knowledge and expertise. Suzanne Galletly, Digital Skills Director at EXIN, is recognized as an expert in this field. Calling on nearly 20 years of experience in the field of digital skills development, she helps ensure that EXIN is at the forefront of industry developments. Suzanne is passionate about everything concerned with the human side of digital, including lifelong learning, workforce transformation, and digital ethics.
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Suzanne’s Active Role in the Digital Skills Ecosystem

Suzanne’s thought leadership is reflected in her involvement in key European and global initiatives. Through these partnerships, EXIN helps define the standards and frameworks that are shaping the future workforce. Here are some of the forums and projects that Suzanne is actively involved in and contributes to:

Thought leadership - Arisa

Artificial Intelligence Skills Alliance (ARISA)

Suzanne represents EXIN as an Associated Partner of the Artificial Intelligence Skills Alliance (ARISA), a European Union-funded initiative which fast-tracks the upskilling and re-skilling of employees, job seekers, business leaders, and policy makers into AI-related professions to open Europe to new business opportunities.

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Thought leadership - Digital4sustainability

Digital4Sustainability

Suzanne is on the Advisory Board of Digital4Sustainability, a European Union-funded initiative dedicated to accelerating the digital and green transitions within the ICT sector and across European industries. Their mission is to foster a new generation of digital sustainability professionals who can lead the way in integrating advanced digital technologies with sustainable practices.

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Thought leadership - itSMF International

itSMF International

Suzanne is on the Board of Directors of itSMF International, a global, not-for-profit organization which provides a community for IT Service Management professionals to promote & share best practices in ITSM. Globally, the itSMFTM now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 40,000 individuals spread over 50+ Chapters.

 

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Thought leadership - Scopism

Scopism SIAM Community 

EXIN is the exclusive Education Partner of the Scopism global SIAM community. Suzanne represents EXIN on the Scopism SIAM Leadership Council, and is active in the community, presenting at webinars & events, providing advice on SIAM learning needs, and writing content.  

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Thought leadership - SIAM Community NL

SIAM Community NL 

Suzanne was instrumental in founding the SIAM Community NL in 2021, aimed at promoting best practices in SIAM in the Netherlands. She was a board member for several years and continues to contribute actively to the community. 

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Insight. Expertise. Impact.

Suzanne is a regular speaker at international conferences and events, such as Digital Transformation Europe, itSMF chapter events, World Class Workforce Transformation, Service North and others. She offers thought-provoking and future-oriented insights on digital skills development, workforce transformation, and ethical technology adoption.
Featured Topics:
- The Human Side of Digital Transformation
- AI & the Future of Work
- Building a Resilient, Skilled Workforce
- Digital Ethics in a Hyperconnected World

Some of Suzanne's Recent Work

The Impact of Artificial Intelligence on Loneliness: Holy Grail or Sinister Threat?

Whether you are browsing your social media feed, on the road using Google maps, or choosing the next Netflix series to binge on, you can bet that Artificial Intelligence (AI) is working in the background. But what impact does AI have on loneliness?

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The Value of Human Skills in a World of AI

AI is expected to grow exponentially in the coming years, which will result in many changes to industry and society as a whole. But in a world where AI is increasingly prevalent, is there still such a thing as ‘human’ skills?

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The S-Shaped Professional | Navigating the ‘Letter Soup’ of Career Shapes

Organizations have always needed skilled professionals in order to thrive. The concept of a certain ‘Shape’ professional, as a way of describing and visualizing the types of skills needed by professionals, has been around since the 1970’s.

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Suzanne's thought leadership testimonial

Thought leadership that strengthens our certifications

At EXIN, thought leadership isn’t just about being present in the right conversations — it’s about bringing those insights back into our work. Suzanne’s participation in new initiatives helps keep our certifications practical and up-to-date. So, when you choose EXIN, you’re not just getting a certification — you’re also accessing the latest ideas in digital skills, backed by real industry experience.

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