EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is intended for everyone playing a role or having an interest in service management.
Introduction to IT Service Management
The Service Management System (SMS)
The Operation of the Service Management System
ISO/IEC 20000-1:2018 (EN)
Switzerland, ISO, 2018
Dolf van der Haven
A Guide to ISO/IEC 20000-1:2018 Introduction and Implementation Guide
ITSM Shop Ltd, second edition (2020)
ISBN: 9789401807012 (hard copy)
ISBN: 9789401807029 (eBook)