EXIN IT Service Management Foundation based on ISO/IEC 20000:2018

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.

Who is this certification for?

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is intended for everyone playing a role or having an interest in service management.

Main subjects

Introduction to IT Service Management
The Service Management System (SMS)
The Operation of the Service Management System

Required reading

ISO/IEC 20000-1:2018 (EN)
Switzerland, ISO, 2018
www.iso.org

Dolf van der Haven
A Guide to ISO/IEC 20000-1:2018 Introduction and Implementation Guide
ITSM Shop Ltd, second edition (2020)
ISBN: 9789401807012 (hard copy)
ISBN: 9789401807029 (eBook)

Note: the book mentioned in the Preparation Guide is out of print and is replaced by this version.
The literature references are the same, only Chapter 5 (old) is now Chapter 7.

  • Details
  • Downloads
  • eCF
Duration: 1 hour
Number of questions: 40 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Foundation
ECTS credits: 2
Available languages: English, Spanish, Japanese, Brazilian Portuguese