EXIN & Consultants Factory Digital Service Outlook Summit

Join us for the EXIN Digital Service Manager Official Launch in India

Register now!

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This September, we’re in Bengaluru!

On September 9th,  join EXIN and Consultants Factory for our Summit aimed at connecting IT professionals with the latest developments in the field of Service Management: find out how you can better test, develop and grow with our IT-oriented sessions. This in-person event is a fantastic expert networking opportunity and puts you at the forefront of the latest trends in Lean Six Sigma, Digital & IT Service Management, required competencies, and much more. Sign up now, limited seats available!

Let’s talk about the future of digital services!


8:30 – 9:00 Welcome & Registration
9:00 – 9:15 Keynote by EXIN
Namrata Sahoo – EXIN
9:15 – 9:30 Launch of Digital Service Manager
9:30 – 10:30 Developing digital skills for the Economy 4.0
Suzanne Galletly – EXIN
10:00 – 10:30 Optimization in a digital world using Lean Six Sigma
Dick Theisens – LSSA
10:30 – 11:00 Coffee Break & Networking
11:00 – 12:00 Panel Discussion: What skills do you need for What’s Next?
12:00 – 12:30 The Digital India Story: 5 Re-skilling Rules to Lead the Wave
Amit Kumar Dey – Consultants Factory
12:30 – 13:00 Role of SIAM in an Enterprise Digital Transformation journey
Amrita Kapoor – HCL
13:00 – 14:00 Lunch and Networking
14:00 – 14:30 LSSA poker game – “Get inspired and let’s play!”
Dick Theisens – LSSA
14:30 – 15:00 Consulting Perspective on Digital Transformation
Nilendu Maiti – Consultants Factory
15:00 – 15:45 High Tea & Networking
15:45 – 16:45 10 Top Digital Leaders in India – 2022 awards


*Please note: The agenda is subject to change. Keep checking this page regularly for the latest updates.

Confirmed speakers

Suzanne Galletly – Portfolio Director, EXIN.
Developing digital skills for the Economy 4.0

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As Portfolio Director at EXIN, I am accountable for the development and positioning of EXIN’s Digital Skills certification portfolio. I am certified as a Digital Transformation Officer (DTO) and an Agile Scrum Master, as well as in more traditional areas such as ITIL Expert, ISO 20000 Consultant and PRINCE2 Practitioner. I have 7 years’ experience in the IT services industry followed by 17 years’ experience of competence development in the IT education industry. I am a passionate advocate of lifelong learning.

Dick Theisens  – CEO, LSSA and Symbol IT.
Optimization in a digital world using Lean Six Sigma

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Dick Theisens developed his experience of process improvement as a consultant in the automotive and high-tech industry at Texas Instruments, Sensata Technologies, Thales, VDL and several other companies. During a period of 25 years he has supported organizations deploying Continuous Improvement. Theisens is a guest lecturer at the University of Twente and is founder of the ‘Lean Six Sigma Academy’ (LSSA), which is the Scheme owner of the Lean Six Sigma certification program.

Amit Kumar Dey – COO & Training Practice Head, Consultants Factory
The Digital India Story: 5 Re-skilling Rules to Lead the Wave

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Amit is an IT Management Expert, with 18+ years of rich experience in IT Service Management, Quality Management System, IT Governance, Remote Infrastructure Management, Business Relationship Management and Project Management.



Amrita Kapoor – Solution Architect, HCL
Role of SIAM in a Enterprise Digital Transformation journey

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Amrita manages, and coordinates the Service Integration and Management (SIAM), Digital ITSM/ ESM transformations, Autonomics & Orchestrations at HCL.




Nilendu Maiti – Consulting Practice Head, Consultants Factory.
Session topic: Consulting Perspective on Lean & Digital Transformation

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Nilendu has 15+ years of industry experience and established core competency in the areas of Information Security, Cyber Security, Data Privacy & IT Governance with his capabilities spanning across major transformation engagements in IT Governance and IT Risk & Compliance environment. Prior to Consultants Factory, Nilendu played senior IT advisory roles with multiple organizations including Adecco India, and IDenizen Smartware.

Confirmed panelists


Prasanna Lohar
CEO, Block Stack

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With over 22 Years of Industry Experience in Product Development, Organization Strategy & Governance, Risk Audit Compliance Management, Business Process Management, Digital Transformation , AI & ML, Open Stack, Cloud Computing, Analytics, Big Data, IOT, & Blockchain. Prasanna has obtained since 2015 60+ Leadership awards, including Most Influential Payment Professionals, TOP 50 CIOs, Top 100 Innovative CIOs, Digital Leader of the Year, Top 20 BFSI Leaders.

Vikram Madhavan
Director of Operations, Infosys

Vikram is a director at Infosys. He setup from scratch and headed a dedicated PreSales Practice that looks into ITSM Tools and Processes, AIOps, Monitoring, and Consulting businesses, operating since 2015. With bunch of Architects, he has enabled million dollar solutions to global giants. Based on the IT trends, he recognized existing pockets of ITIL Consulting under large programs and consolidated this wing as a dedicated SIAM Practice within Infosys, which is 350 people strong and still growing.

Priya Madhavan
Consultant NASSCOM FutureSkills

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Priya has 28 years of work experience and all of it in IT services industry. She has played roles starting as an AS/400 developer to heading business line managing the P&L. Currently with NASSCOM Futureskills, part of the team which is driving India to be become the global hub for digital talent.



Asha Prakash
Vice President, HCL

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Asha has 26 years of experience in IT Services Industry primarily involved in software delivery management, global customer management, operational excellence and delivery unit management with P&L responsibility focusing on end-to-end program management of Application Development, Application Management & Support Services, New ERP implementations & post-implementation Support, Product Development ensuring effective management of various resources.

Interested in joining us?

Click the button below to register! We look forward to seeing you in Bengaluru!



Date & time 09/09/2022
08:45 - 16:30 UTC +5:30
Organizer EXIN
Event Tags digital service manager, event, india, lean six sigma, lssa, SIAM
Location Marriott Hotel Whitefield
Plot No 75, 8th Rd, EPIP Zone, Whitefield, Bengaluru, Karnataka 560066