ITIL stands for Information Technology Infrastructure Library. ITIL is a framework of IT Service Management practices that focuses on business and IT integration.
The Information Technology Infrastructure Library was originally created back in the 1980s as a collection of books each volume of which covered a specific IT Service Management practice. Between 1986 and 1996 this collection grew to over 30 volumes. During 2000 and 2001 these volumes were consolidated into 9 sets which grouped related topics.
Topics covered by ITIL
ITIL covers a wide range of topics which are divided according to the 5 different parts of the service lifecycle:
|Service Strategy||Service Design||Service Transition||Service Operation||Continual service improvement|
|1. Strategy Generation||1. Service Catalog Management||1. Transition Planning and Support||1. Transition Planning and Support||1. The 7 improvement process|
|2. Financial management||2. Service Level Management||2. Change Management||2. Incident Management||2. Service Measurement|
|3. Demand management||3. Availability Management||3. Service Asset and
|3. Request Fulfillment||3. Service Reporting|
|4. Service Portfolio management||4. Capacity Management||4. Release and Deployment
|4. Problem Management|
|5. IT Service Continuity
|5. Service Validation and Testing||5. Access Management|
|6. Information Security
|6. Evaluation||*Service Desk|
|7. Supplier Management||7. Knowledge Management||*Application Management|
Fig. 1 – ITIL topics per part of the service lifecycle.
Related Approaches and Frameworks
There are many different IT Service Management frameworks and approaches. The list below covers some of the most well-known of them.
VeriSM™ - A Service Management Approach for the Digital Age
VeriSM™ is a response to the rapidly-changing IT Service Management environment and aims to provide organizations with a way to work flexibly, focus on business value and understand the many progressive practices in the market whilst at the same time reducing risks and costs. It aims to consolidate existing knowledge and apply it using the unique Management Mesh so that organizations can pick and choose the best solutions for IT Service Management for their situation.
ISO/IEC 20000 – The International Standard for IT Service Management
The first international standard for IT Service Management, ISO/IEC 20000 was developed in 2005. It aims to support and complement ITIL whilst reducing costs and helping the organization to focus on continual improvement.
SIAM – Service Integration and Management
Service Integration and Management or SIAM is an approach to the management of multiple suppliers of services that aims to integrate them into a single business-facing IT organization. The SIAM certification scheme is based on the SIAM Body of Knowledge which was created by a group of industry experts.
DevOps – Continuous Integration and Delivery of Software
DevOps combines software development and technology operations as a methodology. It aims to reduce the length of the systems development life cycle whilst at the same time delivering features and updates in line with business objectives.
MOF – Microsoft Operations Framework
The Microsoft Operations Framework (MOF) consists of best practices, principles, and models designed to help IT professionals implement services that are reliable and (cost) efficient. MOF is designed specifically for use with Microsoft products.
Please note – the EXIN Glossary has been created to provide background information about topics and terms you may come across on the EXIN website. It is in no way meant as official study material or a reflection of exam contents.