Is SIAM still relevant in today’s digital age?

by Kevin Holland

Service Integration and Management or SIAM, as it is also known, is one of many service management frameworks that are being applied in organizations across the world today. But the world of IT moves very quickly and methodologies often struggle to keep up with the changes that are happening in the real-world situations where they are being applied. In this article Kevin Holland, ITSM expert and EXIN’s Chief Examiner for SIAM, answers the question ‘Is SIAM still relevant in today’s digital age?’ using examples of the challenges that SIAM can help to address whilst comparing it to other service management frameworks (including VeriSM, ITIL 4, and DevOps) that are also available and widely applied. Find out about the benefits and impact of SIAM as explained by an expert in the field.

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About Kevin Holland

Kevin Holland is the Chief Examiner for the EXIN SIAM™ certification scheme. He is passionate about developing and sharing best practices in IT service management, especially SIAM. “I’m proud to be supporting EXIN in the development and promotion of the SIAM™ certification scheme. The scheme is helping organizations to get the most from their investment in SIAM and is driving consistency and quality across the supply chains”.

Kevin has worked in IT for over 35 years in a range of roles including development, operations, and management, most recently in the UK public sector. He was instrumental in driving the development of SIAM thinking, and his eminence in IT service management led to him being made a Fellow of the British Computer Society. Outside of IT, Kevin is an accomplished musician and loves growing and cooking his own food.