Foundation

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

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Certification information

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 is intended for anyone who holds an existing service management certificate (VeriSM™, SIAM™ or any version of ITIL) and wishes to explore another area within service management.

Introduction to IT Service Management
Service Management System
The Operation of the Service Management System

ISO/IEC 20000-1:2018 (EN)
Switzerland, ISO, 2018
www.iso.org

Dolf van der Haven
A Guide to ISO/IEC 20000-1:2018 Introduction and Implementation Guide
ITSM Shop Ltd, second edition (2020)
ISBN: 9789401807012 (hard copy)
ISBN: 9789401807029 (eBook)

Details & downloads

Duration:
30 minutes
Number of Questions:
20 (Multiple Choice)
Pass mark:
65%
Open book:
No
Electronic equipment allowed:
No
Level:
Foundation
ECTS Credits:
2
Languages:
English, Japanese, Portuguese, Spanish
Requirements for certification:
  • VeriSM™, SIAM™ or any version of ITIL certification
e-CF