EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 is intended for anyone who holds an existing service management certificate (VeriSM™, SIAM™ or any version of ITIL) and wishes to explore another area within service management.
Introduction to IT Service Management Service Management System The Operation of the Service Management System
ISO/IEC 20000-1:2018 (EN) Switzerland, ISO, 2018 www.iso.org
Dolf van der Haven A Guide to ISO/IEC 20000-1:2018 Introduction and Implementation Guide ITSM Shop Ltd, second edition (2020) ISBN: 9789401807012 (hard copy) ISBN: 9789401807029 (eBook)