EXIN BCS SIAM™ Foundation

You will be able to

• Understand the main concepts and processes of SIAM that are used in organizations;
• Establish a SIAM ecosystem in order to better organize the organization's resources;
• Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
• Reduce risks associated with Integrated Services and the SIAM ecosystem;
• Connect different practices with SIAM to boost and improve the organization’s service provision.
• Integrate services by using different structures based on SIAM practices and methodology;
• Recognize the key stages of SIAM implementation in order to better plan its roll-out;
• Determine SIAM roles and responsibilities in processes and the organization;
• Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;

Who is this certification for?

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

Main subjects

Introduction to Service Integration and Management
Service Integration and Management Implementation Roadmap
Service Integration and Management roles and responsibilities
Service Integration and Management practices
Processes to support Service Integration and Management
Service Integration and Management challenges and risks
Service Integration and Management and other practices

Required reading

Scopism Limited
Service Integration and Management (SIAM™) Foundation Body of Knowledge
2020 (second edition)
Can be downloaded for free from the Scopism website.