ITIL Foundation is a certification based on ITIL practices for IT Service Management. The Foundation certification aims to give professionals an understanding of the guidelines and framework.
ITIL Foundation is designed to give professionals a basic understanding of the ITIL framework. It focuses on awareness and comprehension rather than being able to apply ITIL principles. The basics of IT Service Management as a practice are covered as is the ITIL lifecycle.
Some of the topics covered in ITIL Foundation include:
IT Service Management as a practice
ITIL Service Cycle
Technology and architecture
Competence and training
The certification also covers processes, models, functions, and roles. The learning objectives focus on knowing and understanding key terms and definitions.
Fig. 1 – Topics of ITIL certifications.
To become certified for ITIL Foundation, a professional needs to sit the ITIL Foundation exam which consists of 40 multiple choice questions. A certificate is awarded when the professional correctly answers 65% of the questions. The exam can be done as a conclusion to classroom training or it can be prepared for through self-study.
There are many ways to further extend your contextual knowledge of IT Service Management to broaden your understanding. One of these ways is to build on your ITIL knowledge with a VeriSM™ certification. The VeriSM™ Plus module offers professionals knowledge of new and emerging technologies. This certification ensures that professionals have a grasp of the progessive practices and innovative technologies that are now emerging rapidly as a consequence of digital transformation.
Please note – the EXIN Glossary has been created to provide background information about topics and terms you may come across on the EXIN website. It is in no way meant as official study material or a reflection of exam contents.