ITIL Foundation

ITIL Foundation is a certification based on ITIL practices for IT Service Management. The Foundation certification aims to give professionals an understanding of the guidelines and framework.


ITIL Foundation is designed to give professionals a basic understanding of the ITIL framework. It focuses on awareness and comprehension rather than being able to apply ITIL principles. The basics of IT Service Management as a practice are covered as is the ITIL lifecycle.


Some of the topics covered in ITIL Foundation include:
- IT Service Management as a practice
- ITIL Service Cycle
- Technology and architecture
- Competence and training

The certification also covers processes, models, functions, and roles. The learning objectives focus on knowing and understanding key terms and definitions.


To become certified for ITIL Foundation, a professional needs to sit the ITIL Foundation exam which consists of 40 multiple choice questions. A certificate is awarded when the professional correctly answers 65% of the questions. The exam can be done as a conclusion to classroom training or it can be prepared for through self-study.

“ITIL® is DEAD!!!” “Long live ITIL®!!!”

There are two trains of thought in those sentiments and with the announcement of VeriSM™, both resonant to service managers. First and foremost, VeriSM is not replacing ITIL.

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VeriSM™ – What is it all about and who is it for?

The central point of the VeriSM™ focus is about how to provide a good product and/or service in the Digital Age.

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VeriSM™: There’s a New ITSM Good Practice Approach in Town

ITIL has been the IT service management (ITSM) best, or good, practice “frontrunner” since the 1990s despite the birth, or evolution, of other approaches. And there’s no doubting that it has helped tens of thousands of organizations.

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Please note – this page has been created to provide background information about topics and terms you may come across on the EXIN website. It is in no way meant as official study material or a reflection of exam contents.