ITIL Foundation

ITIL Foundation is a certification based on ITIL practices for IT Service Management. The Foundation certification aims to give professionals an understanding of the guidelines and framework.

Overview

ITIL Foundation is designed to give professionals a basic understanding of the ITIL framework. It focuses on awareness and comprehension rather than being able to apply ITIL principles. The basics of IT Service Management as a practice are covered as is the ITIL lifecycle.

Topics

Some of the topics covered in ITIL Foundation include:
- IT Service Management as a practice
- ITIL Service Cycle
- Technology and architecture
- Competence and training

The certification also covers processes, models, functions, and roles. The learning objectives focus on knowing and understanding key terms and definitions.

Certification

To become certified for ITIL Foundation, a professional needs to sit the ITIL Foundation exam which consists of 40 multiple choice questions. A certificate is awarded when the professional correctly answers 65% of the questions. The exam can be done as a conclusion to classroom training or it can be prepared for through self-study.

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Please note – this page has been created to provide background information about topics and terms you may come across on the EXIN website. It is in no way meant as official study material or a reflection of exam contents.